Your busiest season is also when your least-experienced team members are carrying the most weight. Bonfire Training shares how to get seasonal employees ready to deliver great customer experiences when it matters most.
Training & Development
Case Study: Improving the Service Culture
A 700-person global medical supplies organization knew their service culture needed work — but didn’t know where to start. See how Bonfire Training built a consistent, company-wide customer service foundation across three U.S. locations.
The Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance,...
Do You See 2020 in 20/20?
New year, new goals — but are you looking in the right place? Bonfire Training makes the case for investing in your internal assets first, with employee training that directly supports your biggest business objectives.
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:...
The Process of Breaking Bad Training Habits
Good trainers know their habits — the helpful ones and the ones holding them back. Bonfire Training shares practical tips for becoming more self-aware in the training room and making lasting improvements.
Bonfire Training Deeply Impacts and Inspires Trainee
Some training sticks with you for decades. Darilynn Godfrey first trained with us back in 1994 — and has been applying what she learned ever since, through career milestones and personal hardship alike.
The Show Must Go On: Take Onsite Training Online
When the world shifted, so did Bonfire Training. This post breaks down how to take the energy and impact of great onsite training and translate it into an engaging online experience — because the show must go on.
10 Ways You Can Show Up Strong
Your mindset is your greatest superpower. Bonfire Training’s 10-point guide helps you push forward with purpose, positivity, and resilience — no matter what gets thrown your way.
Customer Service Essentials for the Utility Industry
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before,...










