The numbers don’t lie — businesses that invest in customer service training outperform those that don’t. Bonfire Training breaks down the real advantages and why your bottom line depends on it.
Customer Service
Positive Voices Create Positive Customer Experiences
38% of communication is tone — and over the phone, it’s everything. Bonfire Training explores why a positive voice is one of the most powerful tools your customer service team has.
Emotional Intelligence: Personalize Your Customer Service
Customers want to talk to a person, not a robot. Bonfire Training explains how emotional intelligence helps your team read the room, personalize every interaction, and turn transactions into real connections.
Don’t Turn Your Holiday Workers into Grinches
Your busiest season is also when your least-experienced team members are carrying the most weight. Bonfire Training shares how to get seasonal employees ready to deliver great customer experiences when it matters most.
Case Study: Improving the Service Culture
A 700-person global medical supplies organization knew their service culture needed work — but didn’t know where to start. See how Bonfire Training built a consistent, company-wide customer service foundation across three U.S. locations.
Do You See 2020 in 20/20?
New year, new goals — but are you looking in the right place? Bonfire Training makes the case for investing in your internal assets first, with employee training that directly supports your biggest business objectives.
Infographic: Customer Service Essentials
Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:...
The Process of Breaking Bad Training Habits
Good trainers know their habits — the helpful ones and the ones holding them back. Bonfire Training shares practical tips for becoming more self-aware in the training room and making lasting improvements.
Bonfire Training Deeply Impacts and Inspires Trainee
Some training sticks with you for decades. Darilynn Godfrey first trained with us back in 1994 — and has been applying what she learned ever since, through career milestones and personal hardship alike.
Customer Service Essentials for the Utility Industry
Utility companies provide more than just water and energy; they’re also expected to deliver exceptional customer service. Now more than ever before,...










