Customer Service Advantage

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Program Format

The Customer Service Advantage program takes your team's performance to the next level with customers and co-workers alike.  Using a targeted assessment focused on individualized behavior styles, we're able to uniquely personalize the development experience for each person.

In addition to improving team performance, this training goes far beyond the workshop! We provide an action plan for your staff that allows for easy implementation and real-time application in the workplace.

Learning Outcomes

  • Participants will know personal strengths and weaknesses in each of the specific six skills that are key to creating desired customer experiences.
  • Your team will feel capable of using their strengths appropriately and remove blind spots that inhibit progress.
  • Participants will immediately implement phased action plans to ensure the use of these six skills during internal (co-workers) and external customer interactions.
  • Growth mindset vs. Fixed mindset: Focusing on improvement rather than changing or blaming others.
  • Self-awareness: Being able to observe themselves objectively and understand how their perceptions of themselves, others, and the situation are driving their actions.
 

Business Outcomes

Consistently deliver superior customer experiences, for EXTERNAL CUSTOMERS AND CO-WORKERS (INTERNAL CUSTOMERS)

 

RAISE THE BAR FOR EXPECTATIONS OF PERFORMANCE AND CONSISTENT RESULTS.


create a positive experience for each CUSTOMER AND CO-WORKER interaction.

 
 

Learn about  customer's needs and understand their point of view.

MOVE EACH CUSTOMER’S SITUATION CLOSER TO OR ACHIEVE FULL RESOLUTION.

 

Who should attend?

This training is right for any department or team looking to improve their communication skills on the phone, face-to-face or online. If your employees have already mastered the basics of customer service, this course is the "mission critical" next step.
- Jerry Bruckner -

"Go beyond merely communicating to connecting with people."

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