Reinforcement
Sustain the TrainingCSE for leaders
Perfect forLeaders reinforcing great service after CSE
- Give managers a playbook for team success
- Build a data-driven sustainability plan
- Build habits that stick
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- Essential Refreshers
Customer service course
Essential Refreshers for CSE graduates
A fun, interactive session 12 to 18 months after CSE that reinforces best practices, restores consistency and adds next-level techniques.
Length
Half or full day
Format
Onsite or live remote
Includes
Materials and job aids
Course overview.
Has it been at least 12-18 months since the initial Customer Service Essentials or Sales & Service Essentials course was delivered? If so, ideally, it’s time to review, refresh and enrich some of the real-time communication skills initially taught in either or both Essentials courses.
In Customer Service Essentials Refresher, we take a deeper dive into some of the more challenging communication techniques that are required to provide next level service. In Sales Essentials Refresher, we take it to the next level and further explore all that goes into the art of developing a great offer to ensure that the “pitch” is spot on.
These Refresher sessions are highly customized and most effective when clients provide examples of their specific challenges, and if possible, also provide recorded calls to use as a “study” for how conversations could have been improved.
Because people learn by doing, this session is all about individual activity, group exercises, role-play and self-reflection. All of this helps to create or reinforce good habits that will help transform every interaction into a positive and successful one.
What to expect.
What your people will be able to do after the session, and what changes for your organization.
Learning outcomes
- Have the most current and best practices
- Be able to identify and improve developmental gaps
- Have increased sustainability of techniques
- Have elevated consistency in service and/or sales standards
- Increase retention of skills and techniques
Business outcomes
- Increased Cohesiveness of Company Standards
- Improved Reputation Through Consistency of Service
- Enhanced Best Practices
- Decreased Employee Turnover
“Positivity is like a muscle; keep exercising it and it becomes a habit.”
How this works.
Program format
This is a half-to-one-day, onsite, instructor-led sessions that can be split into shorter sessions to accommodate schedules.
- This session is presented in a multi-media, fun, interactive manner with group exercises to engage participants.
- Materials and job aids support additional learning reinforcement.
- Live remote option available
Who should attend?
Those who have previously completed a Bonfire Training Essentials course, either Customer Service Essentials or Sales & Service Essentials, should attend.
Tailored to your team
Sessions can be customized with your scenarios, language and goals. You and your Bonfire trainer decide which topics matter most for your team.
Plan your sessionPairs well with.
Scale in-house
Train-the-Trainer & Licensingfor CSE
Perfect forOrganizations scaling training with in-house expertise
- Certify internal trainers to deliver CSE
- Keep quality consistent at every level
- Reduce long-term training costs
Foundation
Customer Service EssentialsCSE
Perfect forTeams looking to set a strong foundation for exceptional service
- Master fundamentals that inspire trust and rapport
- Create seamless, consistent experiences and company-wide standards
- Handle challenges with professionalism and confidence
Be your best. On purpose, every time.
Keep skills fresh and top of mind