conflict resolution

Mastering the Skills of Great Negotiators & Conflict Navigation

Most of us negotiate every single day — with customers, colleagues, vendors, and leadership. Almost none of us were ever taught how to do it well. Bonfire Training's live 2-hour online workshop gives you practical negotiation and conflict navigation skills you can use the same week.

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MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY

Bonfire Training open enrollment: Mastering the Art of Persuasion Through Compassionate Curiosity (March 24–25, EDT)

Win the conversations that matter most with Bonfire Training’s open enrollment session on Mastering the Art of Persuasion Through Compassionate Curiosity—ethical influence, better questions, and real buy-in without pressure.

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5-Step Process for Handling Profanity

5 step process

When a customer crosses the line, your team needs a clear process — not a panic response. Bonfire Training outlines a practical 5-step approach to handling profanity and abusive callers with confidence.

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Above the Line

Above the Line - 5 stars

What separates excellent service from average? A line. Bonfire Training's Above the Line course helps your team develop the customer-first mindset, empathy, and conflict resolution skills to consistently go above and beyond.

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Unlock the Secrets of Success: Handling Difficult Customers Training – Your Ultimate Survival Guide

A person in a suit draws a smiling face with a marker, next to a sad face, on a transparent surface.

Is the customer actually difficult — or just upset? Bonfire Training reframes the challenge and gives your team the mindset shift, empathy tools, and de-escalation techniques to turn tense interactions into resolved ones.

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