Learning transfer is easier said than done, but with thoughtful planning and frequent coaching, you’ll produce great trainees.
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Fan the Flame of Great Customer Service
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers.
Exercise Your Empathy
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today.
Tips for Giving Feedback in a Remote Work Environment
Read some actionable tips to help you become the best at giving feedback, especially when remote work is your reality.
Ignite Your Training with the Power of Fun
Just like gravity, fun is a powerful force. Not only is fun training more enjoyable for the learner, it’s more effective and in turn reduces the need for costly retraining.
The Show Must Go On: Take Onsite Training Online
The show must go on! Online training should have an engaging and lasting effect. Learn more about how to take you onsite training online.
Bonfire Training Deeply Impacts and Inspires Trainee
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share.
The Process of Breaking Bad Training Habits
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you.