Why Your Customer Service Training Should Be Adaptive

Customer Service Training Class
Embracing change has become a guiding principle for many of today’s most successful business models—and for good reason! As a new generation enters the workforce, leaders need to offer adaptive training that applies to the day-to-day situations their employees *actually* face. The truth is, many of the professional development options companies offer are unsuitable for today’s workers. People are looking ... Read More

When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches to difficult situations, and have some fun while doing it! In our Customer Service Essentials Refresher course, we dive into ... Read More

Yarn Love: Philanthropy Highlight

Various colorful crocheted blankets are neatly arranged on a floral-patterned bed. Each blanket is packaged in plastic with a star-patterned label. Pillows with floral designs rest in the background.
At Bonfire, we’re built on a culture of giving. Not only do we work hard to give our time and talents to those who seek out our customer service and leadership training—but we also love to give in our personal lives. Recently, a few members of our team made a wonderful philanthropic effort, and we wanted to highlight how giving, ... Read More