When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches to difficult situations, and have some fun while doing it! In our Customer Service Essentials Refresher course, we dive into ... Read More

Yarn Love: Philanthropy Highlight

Various colorful crocheted blankets are neatly arranged on a floral-patterned bed. Each blanket is packaged in plastic with a star-patterned label. Pillows with floral designs rest in the background.
At Bonfire, we’re built on a culture of giving. Not only do we work hard to give our time and talents to those who seek out our customer service and leadership training—but we also love to give in our personal lives. Recently, a few members of our team made a wonderful philanthropic effort, and we wanted to highlight how giving, ... Read More

Boost Employee Retention With Bonfire Training

Employee Retention Featured Image
In a time where people are leaving their jobs at a record pace, we encourage all businesses to keep employee retention top of mind. If you’re one of the many leaders asking, “how can I keep employees engaged and loyal in such a tight labor market?” To us, the answer is simple: professional development and training. The fact is that ... Read More