When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help.
As a manager or business owner, you know that customers are your bread and butter. Serving them with a smile is all you need to do to keep them happy and coming back for more. But what about your employees, do they need a refresher course in politeness? You can teach them that!
You know what good customer service looks like, so it’s time to roll up your sleeves and deliver a customer service training skills class to your staff… how hard can it be? You don’t need to hire anyone, you’ve got this!
When we talk about boosting employee engagement, we’re talking about making your employees feel valued and add value to their work. So how do you get started?
These simple tips are easy to remember and can make a huge difference in your happiness levels throughout the season – whether for work or at home.
Know how to effectively communicate with customers on the telephone. Here are some tips to start.
Recognition! It’s one of the most powerful motivators we have. Make sure to utilize it well within your company!
What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude.
How to best handle profanity on a call with a customer. Listen in on this revealing webinar.