Ready for 2025?: Set Your Team Up For Success

As we approach 2025, it’s essential to start planning now to ensure your team is prepared for the opportunities and challenges that lie ahead. Every year, new trends shape the way we work and interact with customers. By staying ahead of these changes, you’re not just keeping up—you’re setting your team and business up for lasting success. Why Prepare for … Read More

Dealing with Burnout: Maintaining Passion and Positivity in Customer Service

Customer service is all about helping others. Sometimes, it can feel like you’re running on empty. That’s burnout. And trust me, we’ve all been there. Long hours, challenging customers, and constant demands can make anyone feel tired and worn out. Here’s the good news: burnout doesn’t have to stick around. You can bounce back, regain your energy, and stay positive. … Read More

Small Changes, Big Impact: How You Can Apply ‘Atomic Habits’ To Your Customer Service Teams

Four people engage in a lively discussion around a table with notepads and pens, surrounded by a bright room with large windows and a whiteboard filled with text.
In exceptional customer service, as in life, small things make a big difference. From the moment you greet a customer to when you conclude an interaction, many little elements add up to a successful outcome. Those little elements don’t happen by accident; they’re habits your team members form as they gain experience. Cultivating habits that lead to positive interactions—and culling ... Read More

Human Interaction — Your Key in Training Customer Service Champions

Smiling Customer Service Professional
What do athletes and customer service professionals have in common? The need for coaching to achieve high-level performance. While your teams may not be running sprint drills, they are exercising various transactional and interactional skills to deliver exceptional customer service. As a team leader, you want to coach your people to develop these skills and build the mindset to apply ... Read More

High employee turnover? Retain your team with great customer service training

Desirae training a group on DISC
Does this scenario sound familiar? More of your customer service representatives have left your company. Those who stay seem less enthusiastic about their jobs. They’ve been calling out sick more often, and your managers are struggling to properly staff your customer service department and meet customer expectations. Employee job satisfaction and turnover are constant challenges in customer service. But the ... Read More

Why Your Customer Service Training Should Be Adaptive

Customer Service Training Class
Embracing change has become a guiding principle for many of today’s most successful business models—and for good reason! As a new generation enters the workforce, leaders need to offer adaptive training that applies to the day-to-day situations their employees *actually* face. The truth is, many of the professional development options companies offer are unsuitable for today’s workers. People are looking ... Read More

When It’s Time to Refresh Customer Service Training

desk with a laptop, some books and a clock
UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches to difficult situations, and have some fun while doing it! In our Customer Service Essentials Refresher course, we dive into ... Read More