Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business?
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences.
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management.
Solid and effective communication is the foundation of customer service: the words we use, voice tone, active listening, and non-verbal cues like eye contact and body language convey the messages that we send. But, when we communicate via telephone, we can’t rely on non-verbal cues; that is why Customer Service Phone Training is so important.
Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and they’re good at it. But, why settle for good when you can be great?
Every call with a customer is like a balloon with a note attached. Catch it before it flies away to provide an efficient customer service experience.
When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help.