Blogs

Mastering the Skills of Great Negotiators & Conflict Navigation

Bonfire Training  ·  Open Enrollment Workshop What Great Negotiators Know That Most People Don’t Negotiation  ·  Conflict Navigation  ·  Workplace Communication Live, online, 2 hours. Practical skills you can use the same week. Register on Eventbrite → Most of us... Read More

Persuasion Training Through Compassionate Curiosity

Why Open Enrollment Negotiation Training Matters More Than Ever Negotiation and conflict are part of work. Every day. They show up in leadership conversations, customer interactions, project discussions, performance issues, and moments when people need to align around different needs,... Read More

MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY

Bonfire Training open enrollment: Mastering the Art of Persuasion Through Compassionate Curiosity (March 24–25, EDT)

MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY Real Learning. Real Fun. Real Results. If persuasion has ever felt like you’re “pushing” someone toward an outcome, you’re not alone. Most people were never taught how to influence with confidence and... Read More

Utilities Customer Service Training | Remote & Onsite Programs

Utility customer service training session with call center team receiving communication coaching

Utilities Customer Service Training Utilities customer service training helps utility organizations prepare employees to handle high-stress interactions, outage communications, complex billing questions, and emotionally charged conversations with confidence and professionalism. Effective training strengthens communication skills, reduces escalations, improves customer satisfaction,... Read More

Celebrating Customer Service Week 2025

Customer service team wearing headsets in a call center environment

Customer Service Week comes around every year in the first week of October. This year, Customer Service Week is October 6-10, 2025. It’s a great chance to say, “We see you!” No matter what your team is called—customer care, customer... Read More

Why Leadership Training is Important

Facilitator leading a leadership training session with team participants

Whether you’re overseeing a large team, or you’ve just made your first hire, leadership training is a great resource to help you become the best possible leader you can be. You see, leadership and work culture are interconnected. Healthy, self-aware leadership is... Read More

Bonfire Training Pillar

Customer service coach guiding team member during call center training

Online Customer Service Training for Teams & Individuals Alike In recent years, “online training” has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to accommodate... Read More

The Ins and Outs of Customer Service Training

Call center team receiving coaching during customer service training

At Bonfire, our customer service training empowers teams to make every interaction a productive and successful one. In recent years, consumer expectations have gone way up—and customer service representatives must adapt to this call for competitive care. According to a global study... Read More

1 2 3 15