Blogs
Mastering the Skills of Great Negotiators & Conflict Navigation
Bonfire Training · Open Enrollment Workshop What Great Negotiators Know That Most People Don’t Negotiation · Conflict Navigation · Workplace Communication Live, online, 2 hours. Practical skills you can use the same week. Register on Eventbrite → Most of us... Read More
Persuasion Training Through Compassionate Curiosity
Why Open Enrollment Negotiation Training Matters More Than Ever Negotiation and conflict are part of work. Every day. They show up in leadership conversations, customer interactions, project discussions, performance issues, and moments when people need to align around different needs,... Read More
MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY
MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY Real Learning. Real Fun. Real Results. If persuasion has ever felt like you’re “pushing” someone toward an outcome, you’re not alone. Most people were never taught how to influence with confidence and... Read More
Utilities Customer Service Training | Remote & Onsite Programs
Utilities Customer Service Training Utilities customer service training helps utility organizations prepare employees to handle high-stress interactions, outage communications, complex billing questions, and emotionally charged conversations with confidence and professionalism. Effective training strengthens communication skills, reduces escalations, improves customer satisfaction,... Read More
Celebrating Customer Service Week 2025
Customer Service Week comes around every year in the first week of October. This year, Customer Service Week is October 6-10, 2025. It’s a great chance to say, “We see you!” No matter what your team is called—customer care, customer... Read More
Why Leadership Training is Important
Whether you’re overseeing a large team, or you’ve just made your first hire, leadership training is a great resource to help you become the best possible leader you can be. You see, leadership and work culture are interconnected. Healthy, self-aware leadership is... Read More
Bonfire Training Pillar
Online Customer Service Training for Teams & Individuals Alike In recent years, “online training” has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to accommodate... Read More
The Ins and Outs of Customer Service Training
At Bonfire, our customer service training empowers teams to make every interaction a productive and successful one. In recent years, consumer expectations have gone way up—and customer service representatives must adapt to this call for competitive care. According to a global study... Read More
