Transform Your Team with In-Person Customer Service Leadership Training

Kristin McElya

Part 1: Real Learning

I grew up in Central Illinois and have lived in Indianapolis since I graduated from Illinois State University in 1994. I have been with Bonfire Training since 2016 and have been in the Training and Development/Consulting field for over 25 years. Though you will never see me in front of a classroom, rest assured that much of the magic happening behind the scenes is spearheaded by me. My true gift is “getting stuff done” quickly and efficiently, allowing our trainers to go out there and do what they do best – train!

I consider it a privilege and an honor to be a part of an amazing organization that truly makes a difference in the lives of our customers.

Part 2: Real Fun

You should know:

I have a little dog Lola who is the light of my life. She has brought joy to so many!
I spent 6 months traveling out west in a conversion van with my best friend when I was in my early 20s. The stories I could tell! Most who know me now find this hard to believe – I get it!
I saw Jimmy Buffet perform in person 13 times.

I laugh at:

Myself – I don’t want to take myself too seriously
Romantic comedies from the 80s and 90s (they don’t make them like that anymore)
Old family stories that I have heard 100 times yet are still funny

I’m entertained by:

My nieces and nephews
My dog Lola – exactly as her name implies – “what Lola wants Lola gets!”
Doing nothing at all – sitting outside and enjoying the sights and sounds of wildlife

Part 3: Real Results

Working at Bonfire Training has given me the opportunity to “find my home” away from home. I appreciate the role I play in the organization and indirectly the impact I have on people’s lives. There is no greater reward than that!

I am proud to be part of Bonfire Training where I have the opportunity to “Be my Best, On Purpose, Every Time”! I believe in what we do and live that every day.

Nancy Printz

Part 1: Real Learning

I have over ten years of experience as a public-school educator. I love learning and teaching. Sharing a different perspective or approach is my specialty. I am energized by completing tasks efficiently and creating new processes that allow everyone to shine. Knowing that the training services, products and experiences we offer are making the world a better place keeps me motivated to do my best every day.

Part 2: Real Fun

I love attempting to golf with my best gals.

Sitting on my patio with a cocktail, my dog, and my family.

Reading a great book beside the ocean, mountain, or lake is a wonderful thing!

You should know:

If I need to relax, you will find me watching dog/puppy videos.

I laugh at:

Animals doing crazy things
Snap Chat filters
Sarcasm and snark

I’m entertained by:

Anyone playing acoustic guitar in an open-air setting

80’s movies

Part 3: Real Results

Because of my love for education at all levels, I’m very passionate about ensuring that whatever training is being delivered is making an impact and a difference. I know the power of applying learnings and knowledge and how that can elevate a mindset, a relationship, a customer experience, a team and certainly a company’s success. In my role at Bonfire, I’m excited that I get to be a part of ensuring these REAL results in our internal projects and our clients’ success!

Kara Godby

Part 1: Real Learning

I am a recent graduate from Butler University (Go Dawgs!), where I learned (and enjoyed) graphic design, advertising, and marketing. I love spending time with my friends and family, and being located in Indianapolis has allowed me to do both. In my four years at Butler, I had the opportunity to intern at many different locations in the Indianapolis area, ranging from a graphic designer for sports teams to a marketing intern for a flower shop. I have always loved creating, whether it be logos, social media posts, presentations, paintings, building bouquets of flowers, or baking chocolate chip cookies. I am extremely excited to create relationships and bring new ideas to the Bonfire Training team!

Part 2: Real Fun

You should know:

My birthday is on Christmas! Pro: No one forgets it! Con: It’s on Christmas…

I laugh at:

Babies laughing
Bad dad jokes
Dry humor

I’m entertained by:

New York Times Games (Wordle, Connections, Daily Mini Crossword)
A good book and cup of coffee
Concerts and nights with friends

Part 3: Real Results

Working for Bonfire Training has allowed me to design visually appealing training materials, such as presentation slides, handouts, and workbooks, ensuring they are not only informative but also engaging and easy to understand. Brainstorming the best visual approach to needs within the organization will produce an effective learning experience for our customer and help to meet the organization’s training goals. I am excited to share some of my design expertise and create a spark of creativity for the Bonfire Training team!

Maddie Oakley

Part 1: Real Learning

I am a dynamic professional with a passion for marketing, leadership, and communications. I graduated from Butler University in 2023, where I enhanced my skills and knowledge in these areas. My education laid a solid foundation, but it was my experiences both in and out of the classroom that truly shaped me into the results-driven, creative individual that I am today. My thirst for adventure led me to study abroad in London, England, where I immersed myself in learning about leadership and gained valuable experience interning with a start-up organization. This international exposure broadened my perspective and fueled my love for exploring new cultures and environments. With a keen ability to learn and adapt quickly, I am adept at navigating diverse marketing, sales, and business landscapes. Whether working independently or collaboratively, I consistently demonstrate my commitment to achieving goals and delivering exceptional results.

Part 2: Real Fun

You should know:

I have a mini golden doodle named Mr. Chips who is my fur baby. I love watching him enjoy the outdoors and meet new people.
I am a big sports fan! My favorite team is the Philadelphia Eagles! Go Birds!
Pickle Ball Champion (a title I gave myself)

I laugh at:

My dog when he runs! (His paws are turned inwards so it just looks funny!)
Stand-up comedy shows!
Playing games with my family! Our favorite game to play together is Uno!

I’m entertained by:

Live Music- I love discovering new bands!
Books- Nothing can beat reading a good book on a nice warm day with a glass of coffee or wine!
Finding new restaurants or breweries to take my friends or family!

Part 3: Real Results

Working with Bonfire Training has been an immensely fulfilling journey, allowing me to merge my enthusiasm for customer service, leadership, and marketing. From initial client discussions to the final deliverables, I take pride in crafting content that not only imparts valuable insights but does so with clarity and brevity. One of the most gratifying aspects of my role is discerning our clients’ requirements and devising strategies to meet them effectively. Collaborating with my colleagues is always invigorating as we work together to fashion impactful and memorable learning experiences for our clientele. I am excited about the opportunity to continue contributing my strengths and skills to the Bonfire Training team, aiding in our mission to empower individuals and organizations through innovative learning solutions.

Kelli Dalton

Part 1: Real Learning

I love developing people and bringing them relative, applicable and real-world content that will make a difference in their interactions both personally and professionally. It is never just about the actual training for me, it’s also about building relationships with both the client and the participants.

I have over 20+ years of experience with growing and developing leaders. I believe we all are leaders, yet some of us have not been given the gift of knowledge, confidence or investment in our growth to begin to showcase leadership. My undergraduate and MBA in Corporate Entrepreneurship has become foundational in my training approach and delivery. Whether the focus is on developing individual contributors or executive leaders, my goal is to incorporate that entrepreneurial spirit into the training experience to help inspire and motivate all participants to lead well – regardless of their role in the company.

Part 2: Real Fun

I’m entertained by:

Live music – I love the big venues to the little hole-in-the-wall establishments.
Mission trips – I’m passionate about serving my faith and those less fortunate.
Family – I adore traveling and living life fully with my husband and my two beautiful girls.

I laugh at:

Most everything – my “junior high” sense of humor brings much laughter to most every situation.
Talking animal movies – how fun the world be if animals could talk!

Part 3: Real Results

Coming from an entrepreneurial background, I very much appreciate and know the importance of having ROI and bottom-line results. That is why it is so important to build a relationship with the client and truly understand their culture, what defines training and development success, and what KPIs are in need of enhancement and/or require attention. Based on that information and other observations and assessments, training is customized with those critical elements in mind. Making a difference, for me, is what it is all about.

Lisa Raven

Part 1: Real Learning

As CEO, I set the course for Bonfire and ensure that the right people are in the right positions doing the things that will keep us moving forward as a group. I’m a number cruncher, process creator, and spreadsheet queen that also keeps my finger on the emotional and cultural pulse of our company to ensure everything is running smoothly. I also make sure we’re still having fun!

My background is very diverse—from managing photography and interior design studios in Chicago, to office work and movie, music video, and television production. What all this taught me is I can do anything I believe I can do. I can flex to many different situations, personalities, and industries. I also learned that there really is a common theme running through whatever business you’re in. It’s this: Treat people the way you would want to be treated, always do your best, and do the right thing—make decisions that you would feel good telling your grandma about.

Part 2: Real Fun

I’m entertained by:

Travel & Photography
Live Music
Cooking & Wine Tasting
Decorating (and figuring out more ways to use mini Christmas lights on a dimmer as everyday décor)

I laugh at:

Clever, dry, tongue-in-cheek comedy
The Big Lebowski (favorite movie!)
TV Shows like Arrested Development, Frasier, Hot in Cleveland

Part 3: Real Results

The best days are when I hear one of my team say they love what they do! Whether it’s a trainer or someone in the office, I get total joy from knowing that Bonfire is a place where they know they are valued and truly making a difference—whether in our company or with a client. If they feel that, then I know I’ve done a good job.

Carla Downing

Part 1: Real Learning

I believe we can create transformative learning experiences when we take the time to design before we develop. I believe organizations that understand people are the ones that will thrive. I believe a collaborative effort will always yield better results than a solo effort. I’ve dedicated my career to supporting those who are determined to grow. I achieve this with a unique combination of art and science by blending a commitment to the science of learning, strong business acumen, integration of proven instructional methods, and the art of helping people become. Thirty years into this work, I now realize that my superpower is helping others identify and develop their superpowers.

Part 2: Real Fun

You should know:

If you catch me at the right time, I will sing for good Crab Rangoon.

I laugh at:

The fact that we humans want to become more and remain comfortable all in the same moment.
My ability to fail forward in life. I love the Nelson Mandela quote–I never lose. I either win or learn.
My husband, our kids, and grands. Each one of them is a hoot. When we are all together my cheeks often hurt from laughter. They are truly medicine for my soul.

I’m entertained by:

Human behavior. I have always been a people watcher. I love seeing people embrace the fact that we are such beautiful, flawed creatures.

Part 3: Real Results

I’ve been doing this work for a long time. While I was still in grad school I worked with middle-school kids through a grant-funded program. Those kids are now finding me and sharing their stories of completing their Masters and PhDs, traveling the world, sending their kids off to university, and finding ways to pay it forward. I love these moments. But, in a corporate setting, the results show up much more quickly. It’s amazing to see what happens when we give team members strategies, approaches, and systems they can apply to improve their performance and impact their professional trajectory. When we contribute to the development of cultures that go beyond playing buzz-word bingo with their core values to being steeped in a commitment to growth mindset, psychological safety, and collaboration–we are planting the seeds required to achieve organizational sustainability. Helping organizations evolve through developing their people–that’s good stuff.

Susan Mosey

Part 1: Real Learning

With over 25 years of business and Human Resource Management and a Master’s Degree in Industrial/Organizational Psychology, Susan brings an array of knowledge and experience in solving human relations and interaction issues in the corporate climate to her work as a Talent Development Consultant and Leadership Coach. Susan’s 15+ years of corporate experience include successful Human Resource Leadership roles with Roche Diagnostics and Charles Schwab Incorporated, and most recently, Susan served as Director of Talent Development and Organization Development for Defenders/ADT – leading Defenders to achieve the #17 spot as the “Best Training Department” in the country in Training Magazine’s annual Top 125 Award competition.

Part 2: Real Fun

You should know:

The best compliment I have ever received is that I meet people where they are and can see their greatness.
I’m a great giver-giver!
I’m a fast driver – if I can, I don’t want anyone in front of me. (Is that a life motto?)

I laugh at:

Any episode of “Friends” – still
I love quick-witted, observational comedy
Just about anything, given time

I’m entertained by:

Bourbon and French Wine
Planning vacations
A good redemption, underdog story

Part 3: Real Result

I use the Kirkpatrick four levels of measurement when working with our clients. I keep the measurement in mind for every instructional design project and Talent Development project to exceed our client’s expectations.

Kevin Benberry

Part 1: Real Learning

Kevin is a veteran. He served his country in the United States Air Force. He loves connecting with people. With over 10 years of training experience, he believes that investment, development, and commitment to people is what’s essential to successful growth in any business. Facilitating and being apart of that process is his absolute passion.
Kevin has traveled the world and experienced what most only dream of. He has built the quintessential life for his family. Now it is his life’s goal to live each day aligned in his purpose of serving, connecting and the overall betterment of the people.

Part 2: Real Fun

You should know: I am a born creative. I have the gift of bringing life to anything I envision artistically. I call myself a Master Chef and I can back that claim up. I enjoy building with LEGO bricks. It is very therapeutic to me. I am extremely terrified of mirror mazes.

I laugh at:

My wife laughing
Intrusive thoughts about people in public
Videos of people falling

I’m entertained by:

Documentaries, Conspiracy Theories, and Biopics
Music during a road trip
Engaging conversations with family

REAL RESULTS:

The most gratifying moments are shedding light to a client. Being able to answer their questions completely to take them from question marks to periods. But more importantly, being given feedback specifically on your impact with exclamation points.

Terresa Ritzenthaler

Part 1: Real Learning

I am deeply passionate about people strategy. It’s where I bring my best energy and ideas. 20+ years have been focused on developing leaders, strengthening teams, and transforming cultures. From leading corporate learning functions to facilitating, coaching and consulting across diverse industries, I thrive as a trusted thought partner — creating value, championing change, elevating potential, and driving results that truly matter.
I believe everyone deserves a great leader. That belief fuels my lifelong commitment to learning, growing, and leading with purpose. At my core, I care deeply about what matters most — people. When we invest in people, we lay the foundation for every breakthrough, every win, and every lasting success. Investing in people isn’t just a good strategy — at Bonfire, it’s how we change the world.

Part 2: Real Fun

You should know:

I can eat my weight in salsa!

I laugh at:

I am a big fan of laughing at myself – a daily habit that keeps me grounded.
Toddlers always have the best one-liners!
Unpredictable human behavior- its endlessly fascinating.

I’m entertained by:

“I Spy God” moments — glimpses where my Creator’s greatness is revealed through everyday life.
Coffee time with family and friends that begin with laughter and end with deeper, genuine connection.
Gardening and quiet time — both slow my fast-paced internal engine.
Best practice of pulling mental weeds — recognizing what (BS) belief systems need reprogramming and no longer serve me.

REAL RESULTS:

Success is never a straight line — it’s a continuous cycle of learning, unlearning, and relearning. We are all a work in progress, striving to be our best. The climb is hard. At Bonfire, it is a true privilege to partner with individuals, teams, and organizations on their journey. It takes a tribe to do great work! Trust is the catalyst for real results — and I never underestimate its power. I pursue excellence with a relentless commitment to making a difference, knowing that true results go beyond metrics. In the end, it’s not just what we achieve — it’s who we become along the way.

Sonal Sheth Zawahri

Part 1: Real Learning

Sonal is an award-winning author and Emotional Intelligence (EI) strategist. She was recently honored with the Diversity and Inclusion Champion Award from Women & Hi Tech.

As an EI strategist, Sonal empowers individuals to take action and cultivate the mindset needed to stretch beyond limits and create the life they envision. She utilizes EI to enhance confidence, develop leadership skills, and promote inclusive cultures. Sonal has delivered impactful keynotes & training for global teams, including Roche, Eli Lilly, Ronald McDonald House, YMCA, Women’s Fund, Fathers and Families, Ivy Tech, and many others.

Whether through live or virtual presentations, Sonal’s engaging style transforms how teams communicate and lead, driving results that inspire individuals and organizations to achieve their goals. Bring Sonal into the room, and experience the transformation as each person and team member elevates their performance and engagement.

Part 2: Real Fun

You should know:

I am incredibly cheesy and always find the bright side to everything! One of my nicknames is sunshine! I laugh at pretty much anything funny, but most importantly, when someone else is laughing, I just start laughing. Oh yeah, and I pretty much laughed at any episode of Friends!

I’m seriously entertained by puppies, babies, and anything with a high cuteness factor! 😍 I’m also entertained by cheesy rom-coms!

Part 3: Real Result

When I step into a room, something shifts. What might start off low-energy or uncertain quickly turns into a space buzzing with excitement, connection, and possibility. I create experiences where people feel truly seen, heard, and energized to take action. My sessions don’t just end with notes—they end with transformation. We wrap up with big smiles, group photos full of laughter, and a shared sense of “we did something real here.” People leave ready to stretch outside their comfort zones, take the next bold step, and lead with heart. The impact runs deep—and you can feel it.

James W. Officer, III

Part 1: Real Learning

James has 30 years’ experience in coaching others to maximize their opportunities. He received his bachelor’s degree in aeronautic technology and his Master of Public Administration from Indiana State University. James has led teams in the financial services, proprietary education and disabilities service industries.

As an experienced speaker/trainer, James has facilitated over 400 seminars and was a speaker on the TEDx stage in May 2017. James also published his first book in 2017…Keep Calm & Grow Rich: A Guide to Choosing Your Destiny. In 2020, James published his second book…Forgive & Grow Rich: There will Be No Apology. The trilogy be completed with the publication of Shift and Grow Rich in 2024.

In 2014, James founded DASHMASTERS, a professional development company that provides clients with the tools and insights to grow through every season of their lives. As a consultant, James has worked with companies all over the US to build capacity, develop strategy, and improve employee retention and engagement.

Part 2: Real Fun

You should know:

I am committed to making a living by what I get and a life by what I give
My family is the cornerstone of any success I have experienced
I will complete a doctoral degree in 2025

I laugh at:

Myself
Irony
Corny Jokes

I’m entertained by:

Live Music
Documentaries
Travel

Sarah Sulfridge

Part 1: Real Learning

Fostering growth in others is what drives me every day. I’m a lifelong learner committed to help others realize their potential and connect them to their purpose through personal insight and development.

Any type of learning can help renew energy and joy, I particularly love imparting leadership skills on others because they are life skills that apply to the workplace as well as at home with your partner or children and can improve all aspects of your life.

Part 2: Real Fun

I’m a chronic party thrower. There’s always a reason to get together with friends and loved ones & I’m the first to throw up my hand to plan it!

I’m entertained by:

Live music—love it when I can feel it in my feet
Sports – especially when my daughters are on the court
Give me a light comedy over a drama any day

I laugh at:

Puns get me every time
My aloof, cat-like Airedale terrier
My own dancing

Part 3: Real Results

There’s a glimmer in someone’s eyes when they’ve had a breakthrough that they know is going to stick with them and affect their life and those around them in a profound, positive way. Change happens sometimes in small increments over time, other times in a ‘hit you over the head a-ha’ moment. Lasting change will always be worth the effort you put into it.

Stacy Alldredge

Part 1: Real Learning

With more than 20 years of experience in talent development and leadership training, my professional background centers around dynamic facilitation in the areas of behavioral training, emotional intelligence, and personal coaching for performance. I’ve worked with the NCAA, Walt Disney World, and Emmis Communications to help teams improve performance and individual contributions. I’m a specialist in the area of emotional intelligence and frequently speak to businesses and conferences around the country.

As a Bonfire trainer, I enjoy bringing context to situations as I teach others to improve skills while improving results.

Part 2: Real Fun

I’m entertained by:

World Travel, places unknown, and my goal is to see most countries in Africa.
People/family/friends – I enjoy meeting new people, conversations that challenge ideas, and truly seeking to understand others through voice, body language and words.
Flower gardening, cacti, birds, and the great outdoors

I laugh at:

Myself, always. Certain days – I find ME to be pretty funny. I assure you, my teenage boys do not.
My fun loving family both near (1 hubby, 3 kids), and afar.

Part 3: Real Results

As a native Hoosier with an appetite to travel, my travels have enabled me to meet, work with and understand different cultures, people and principles of human interaction. On a recent trip to Africa, I developed and led a team to train and certify 50 women to teach and counsel health awareness in rural Kenya.

Tony Sanders

Part 1: Real Learning

I’ve been in the training industry for over a decade, specializing in training strategy, leadership development and coaching.

My passion is helping people develop themselves and grow to reach their maximum potential. I believe in aligning training experiences to company culture and real business outcomes.

Part 2: Real Fun

I’m entertained by:

LIFE! I can find the humor and the value in just about any situation
YouTube cooking shows
All types of art work (paintings, sculptures etc.)

I laugh at:

My family! My wife always says we could have our own tv show!
Standup comedy
80’s action movies

Part 3: Real Results

I know I’m achieving real results when my intended participants display the intended results. If my intentions are to make a crowd laugh and they do so, that is a real result. If my intentions are to help someone be a better communicator and they report back to me how they’ve communicated better with their team, leader or family, that is a real result.

Sam Thompson

Part 1: Real Learning

I love creating opportunities for people to explore ideas and find ways to continuously grow and improve. I believe no matter how educated, experienced or dare I say old you are…it is still possible and even critical to discover and learn. I have discovered those who are truly committed to life-long learning tend to be the best leaders and performers among their peers.

I have over 15 years of experience with facilitating learning and development. I specialize in leadership development and communication skills. I am accredited to teach DiSC styles, Ken Blanchard’s Situational Leadership II, Five Behaviors of a Cohesive Team, and other coaching and communication skills.

Part 2: Real Fun

I live to explore, and the more off the beaten path, the better. One of my favorite adventures involved sleeping in a treehouse deep in a jungle of central Thailand. I love hiking and walking to see the world around me. I get equal joy hiking hours in Rocky Mountain National Park as I do walking around city streets of the world.

I laugh at:

Witty, sometimes sarcastic, and often absurd observations of the world we live in.
Personal, fun-loving stories that involve crazy circumstance and comedy of errors.
Laughter is good for my soul, so funny movies, comedy clubs, and comedic podcasts…sign me up!

Part 3: Real Results

My best days of recent memory ended with a participant saying, “I can really use the stuff you talked about today!” and on another day, a participant saying “I was kind of dreading today, but I think this is the best workshop I have ever experienced.” I love surprising participants that have low expectations by working really hard to make training relevant, significant and actionable.

Mary Klein

Part 1: Real Learning

I am a trainer and I love it! I’ve specialized in human resources, communications, and leadership training since 2000 and began working with Bonfire in 2014. I facilitate people becoming a new-and-improved version of themselves. I help people determine their strengths and weaknesses and teach them new skills to be their best.

I especially love to teach people about leadership. I’m a big believer in lead from where you are—everyone can be a leader, no matter what their position.

Part 2: Real Fun

You should know…I’m kind of a crazy collector—antique Santas and antique or hand-made nativities are my go-to. I don’t love to cook but do love to make soup. I also throw a mean tailgate party.

I’m entertained by:

Reading
Antiquing & Shopping
Watching my kids play on various courts, fields, or pools
Spending time with friends and family—especially my husband and four kids

I laugh at:

My son—he has a very quick wit and is never afraid to act goofy
Lola, the pug who can’t run (check it out on YouTube, you won’t regret it!)
TV Shows—Modern Family, The Middle, and How I Met Your Mother

Part 3: Real Results

The best part of my job is when I see a former class participant months or even years later and they tell me what an impact my training made for them.

For example, I received a call recently from a gal who had been in a few of my classes. She had switched jobs and was now in a leadership position and called me because she wanted to now offer the training to her group. She told me all of her takeaways from past training and how she wanted her group to “get it” too. That was definitely a feel-good moment for me!

Tia Jackson

Part 1: Real Learning

I love working with adults and coaching people to help them become better. I am a trainer and a life coach in communication skills and leadership.

I have over 17 years of Learning and Development, Professional and Life Coaching experience and am currently pursuing an Organizational Leadership degree with a 4.0 GPA.

Part 2: Real Fun

I love to shop – some might even call me a shopaholic, but that‘s going a little too far. I simply love shoes and purses – I will never reveal how many pairs I own. My second favorite hobby is my granddaughters – I love spending time with them and of course shopping for them. I love to sing and I’ve been singing since I was a little girl; most say I’ve missed my calling. I’ve been in several bands as lead singer but my favorite is karaoke. A fun fact – I’m a twin – I have a twin brother. No we are not identical – we are fraternal – I get asked that a lot. And yes, twin telepathy is real!

I laugh at:

A good stand-up comedy routine. I love to laugh! One of my favorite comedians is LaVell Crawford – he cracks me up. I also love Jimmy Fallon.

Part 3: Real Results

I love the moments when a student confesses after class that they didn’t want to be there, but at the end they were so glad they came because they have learned a new skill and are now committed to applying it right away.

Desirae Haynes

Part 1: Real Learning

My official title is “Senior Trainer”, but I don’t like using the “Senior” part because I associate that word with age rather than tenure. To my clients I am simply THEIR Bonfire trainer— so that “Senior” part makes little difference to them too!

Ever since I started with our company in 1998, when people have asked me what I do, I have always smiled and said, “I help make the world a better place by teaching people to be nice to one another.”

In the simplest of terms I teach customer service and communication skills. More importantly, I’m good at making learning fun— I have the gift of gab and relate well to others. I can tell a good story and take things that are complicated and make them easy to understand. It’s my firm belief that humor is one of the best forms of expression.

Part 2: Real Fun

You should know… I am only one or two degrees of separation from many famous people, and I can always find Waldo. While I am a good cook and it comes easy to me, I struggle with baking. Baking is an exact science, whereas cooking is an art.

I’m entertained by:

Time in the Kitchen (i.e., cooking up a storm on a sunny day)
Anything Artsy— creating yard art, making girlie aprons out of fabric scraps, getting my hands in clay, immersing myself into the glass making world at the art center’s hot shop… the list goes on!

I laugh at:

Classic 1980’s Films: Fletch, Ghostbusters, Stripes
Physical Comedy (The Pink Panther and Mr. Bean movies crack me up!)
Favorite Foreign Film: The Dinner Game (Who knew you could laugh so hard while reading subtitles?!)

Part 3: Real Results

So often I hear that what’s taught in our courses also helps people in their personal lives as well as their work lives. I love it when a skeptic sees the “light” and I catch that a-ha moment on their face. It’s not uncommon to have people tell me that our training was the best they ever had, that they’re so grateful for the information, and that their employer valued them enough to bring us in. It’s neat to see how their training can create a completely different environment!

Customer Service Training in Person: Mastering Customer Service Leadership and Call Center Soft Skills

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Kristin McElya

Nancy Printz

Kara Godby

Maddie Oakley

Kelli Dalton

Lisa Raven

Carla Downing

Susan Mosey

Kevin Benberry

Terresa Ritzenthaler

Sonal Sheth Zawahri

James W. Officer, III

Sarah Sulfridge

Stacy Alldredge

Tony Sanders

Sam Thompson

Mary Klein

Tia Jackson

Desirae Haynes