Sustain the Training: Customer Service Essentials

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Course Overview

Sustaining training is vital to training results, improving company culture and creating an environment where employees can thrive. Leadership is influence and a great leader is intentional in their behavior. Your leaders have one of the biggest impacts in learning transfer and keeping the training alive, and Sustain the Training: Customer Service Essentials equips leaders to do just that.

This course is a perfect complement to our frontline training program Customer Service Essentials. After your team has completed Customer Service Essentials, we collaborate with your Leaders to create a customized sustainability plan, which can include:

  • Techniques and formulas to coach and motivate teams
  • Individual and team development plans
  • Ways for your teams to be involved in the sustainability plan
  • A structure for implementing side-by-side coaching sessions

Whether a leader operates in a purposeful way or not, either way they are leading and modeling behavior for their staff to follow. Sustain the Training: Customer Service Essentials provides an intentional path to excellence through leaders’ consistent support and guidance. It truly is the path to sustaining the training.

Learning Outcomes

  • Ask better questions to promote meaningful dialogue
  • Lead by example to promote success
  • Give positive and productive feedback
  • Conduct motivating coaching sessions
  • Ensure techniques are used consistently
  • Recognize the impact of positive coaching
  • Launch a welcomed coaching program

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“Leadership is intentional influence.”
Tim Cook

Business Outcomes

Shared Vision within Leadership

Enriched Company Culture

Better Employee/Leader Relationships

Improved Team Morale

Confident Leaders

Self-Reliant and Empowered Employees

Program Format

One-day onsite instructor-led session that can be split into shorter sessions to accommodate schedules.

Live Remote Training options are also available.

Presented in a multi-media, fun, interactive manner with group exercises to engage participants.

Materials and job aids to support additional learning reinforcement.     

Contact us to explore how we can meet your training goals! / 800-888-4893

Who should attend?

Members of management who are in coaching, mentoring or leadership positions and have participated in Customer Service Essentials or Sales Essentials training.

Keep the momentum going

Achieve long-term organizational success and personal growth.

Develop Your Leaders