Master the Art of Customer Service Training!
Training to Fit Your Needs
In today's fast-paced business landscape, sustaining growth and development requires a strategic approach to customer service skills training. At Bonfire Training, we offer comprehensive programs designed to enhance your team's ability to deliver exceptional customer experiences. Our Customer Service Essentials (CSE) course covers essential skills such as rapport-building, effective communication, and problem-solving
We offer convenient and cost-effective solutions to help you maintain ongoing customer service skills training, leadership excellence, and cultural development throughout the year. Our customized live, online, and remote training options include leadership programs that focus on cross-cultural competence and team management. By investing in our comprehensive training programs, you can standardize exceptional service and foster a culture of continuous improvement throughout your organization.
Customer Service
Empower your team members to make every customer interaction a productive and successful one. Our fun, engaging and results-driven customer service courses are perfect for elevating both internal and external customer relationships. By incorporating real-world experiences, our courses give participants relatable and applicable skills that allow them to navigate customer interactions successfully and enjoy their roles.
Here are some courses that will standardize exceptional customer service throughout your organization. All customer service training courses are available via live remote customer service training or onsite delivery. Customer Service Essentials is also immediately available via OnDemand online training (online customer service training) for individual viewing or to load on your LMS.
Customer Service Essentials
Increase the confidence of your team members so that they can consistently deliver an exceptional customer service experience. View Course Info
Above the Line Service
Understand what separates excellent service from average service. View Course Info
Customer Service Advantage
Equip your employees to provide the best service that also promotes your reputation and customer loyalty. View Course Info
Essential Refreshers
If it's been 12-18 months since your team's initial training, this course is for you. View Course Info
Field Customer Service Essentials
Training for technicians, line people, auditors and other positions your company has out in the field. View Course Info
The Platinum Rule of Service
Distinct from "The Golden Rule", the Platinum Rule focuses on treating people how they want to be treated. View Course Info
Sustain the Training: Customer Service Essentials
This course is a perfect complement to our frontline training program: Customer Service Essentials. After your team has completed Customer Service Essentials, we collaborate with your Leaders to create a customized sustainability plan. View Course Info
Sales & Service Essentials
Grounded in the principles of relationship selling, this course will empower your sales team members to build better relationships while increasing their sales volume. View Course Info
Serving Self & Others
Each employee has the ability and choice to show up for customers in an attentive, caring, and considerate way, and this serves both the customer and yourself. This workshop examines how to accomplish this dual goal within each customer interaction, even during tough conversations. View Course Info
Train-the-Trainer & Licensing
After completing the Train-the-Trainer course, our most frequently requested program, Customer Service Essentials (CSE), can be delivered by your firm at your location at any time, both for existing employees and new hires. View Course Info
Training Delivered How You Need It
Whether you have team members in offices around the world, remote workers, or a full in-office staff, Bonfire Training has the right customer service training courses for you. Determine whether remote customer service training, online customer service training, onsite, OnDemand, or live remote customer service training (online customer service training) is right for your team.
Bonfire Training Is: