Instructional Design. Custom Training That Sparks Growth, Connection & Real Results.
We build custom training that accelerates growth and delivers measurable outcomes.
“Having worked with our teams for about 10 years, Bonfire Training stays current with our product offerings and workflows. Their customized training programs ensure employees engage, retain, and apply what they learn.”
WS Audiology | Healthcare
Why Choose Bonfire’s Custom Training?
Training with Passion and Purpose
- We craft leadership and customer service training that reflects your values, your voice, and your vision. It’s thoughtfully designed, meaningfully developed and tailored to your team’s real-world challenges and goals.
- Instructional design blended with best practices and your team’s learning preferences, priorities, and pace is our specialty. The result? Custom training that sticks, inspires action, and delivers measurable growth —without losing the human touch.
- We don’t just teach — we connect. Through storytelling, coaching, and hands-on practice, we create memorable moments that shift mindsets and build capabilities.
Start from Scratch or Upgrade Existing Content
Whether you need to refresh an outdated program or create something brand new, we design content that’s engaging, effective, and uniquely yours, including:
- Custom leadership and a wide array of customer service training content for frontline and more
- Microlearning modules and digital learning assets
- Scenario-based activities and role-play guides
- Gamified learning elements and knowledge checks
- Workbooks, facilitator guides, and learner support tools
- Assessment tools that track learning outcomes
- Custom modules that focus on leadership, culture, service, and communication
Instructional Design, The Bonfire Way – Our Process
Our instructional design services are grounded in curiosity, collaboration, and a commitment to make learning meaningful and impactful.
1. Discover What Matters Most
We listen. We learn. We get to the heart of what your team needs. Our process starts with aligning training to business goals, then accelerating employee performance and customer satisfaction. We start by identifying:
- Skill gaps within your team
- Industry-specific challenges
- Materials support additional learning reinforcement.
- Preferred learning styles across your team
2. Design for Impact (and Fun!)
We craft training that’s dynamic, practical, and immediately useful, blending real-life scenarios with experiential learning and connection-driven content that employees can use immediately.
- Powerful and applicable content presented in an intentionally fun and engaging way, to increase comprehension
- Learners practice and apply new skills through active participation
3. Deliver Training & Reinforce Learning
We design and deliver leadership and customer service training that drives real behavior change. Our content is not only tailored to your goals—it’s built to stick. Using proven instructional strategies, we ensure that what participants learn translates into lasting on-the-job results.
- Whether onsite, live remote, or blended, our training formats are crafted for maximum engagement and learning retention.
- Post-training tools like coaching, follow-up activities, and refresher modules ensure new skills are reinforced and applied over time, keeping learning fresh and front of mind.
4. Drive Results That Matter
We are focused on what matters most – Results. Our training programs are intentionally designed to help clients see real, measurable improvement after implementation. Our approach naturally promotes results that align with business goals.
- From pre- and post-training assessments to real-time feedback loops, our content is structured to reinforce retention and adaptability.
- We help clients track the outcomes that count—like customer satisfaction, first-contact resolution, and service efficiency—so the value of training is both visible and actionable.
Flexible Training Delivery Options
Onsite Custom Training
Our instructional design delivers a collaborative, hands-on onsite experience that strengthens engagement and builds lasting skills.
why teams love it
- Hands-on, face-to-face training in your organization’s real-world environment
- Customized activities and interactive coaching built around your team’s goals
Live Remote Custom Training
Our custom instructional design delivers engaging live remote leadership and customer service training, connecting teams across multiple locations with ease.
why teams love it
- Engaging virtual training for distributed teams
- Interactive tools like breakout rooms, live polls, and role-playing keep learning dynamic and collaborative
Blended Learning Solutions
Blended learning combines onsite, remove, and digital training, giving employees flexible access to leadership and customer service programs with sustained engagement.
why teams love it
- Flexible learning that integrates onsite, live remove, and digital training tools
- Self-paced reinforcement strategies that strengthen long-term retention
- Self-paced reinforcement strategies that strengthen long-term retention
Real Clients. Real Results.
We’ve helped companies in utilities, healthcare, and beyond accelerate employee ramp-up, improve engagement, and boost customer satisfaction. Our custom instructional design approach has helped clients compress new hire training timelines from 90 days to less than 3 weeks, without sacrificing quality or confidence.
San Francisco Public Utilities Commission
“Bonfire Training transformed our approach to customer service with engaging, customized training that resonated with our team. “
Build a Custom Training That Delivers Real Results
When your team is ready to train faster, custom training can make all the difference. Your team deserves engaging, results-driven learning built to accelerate success.
Let’s explore a custom training experience that delivers measurable impact. Start your journey today.