Essentials Refresher

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Course Overview

Has it been at least 12-18 months since the initial Customer Service Essentials or Service & Sales Essentials course was delivered? If so, ideally, it’s time to review, refresh and enrich some of the real-time communication skills initially taught in either or both Essentials courses.

In Customer Service Essentials Refresher, we take a deeper dive into some of the more challenging communication techniques that are required to provide next level service. In Sales Essentials Refresher, we take it to the next level and further explore all that goes into the art of developing a great offer to ensure that the “pitch” is spot on.

These Refresher sessions are highly customized and most effective when clients provide examples of their specific challenges, and if possible, also provide recorded calls to use as a “study” for how conversations could have been improved.

Because people learn by doing, this session is all about individual activity, group exercises, role-play and self-reflection. All of this helps to create or reinforce good habits that will help transform every interaction into a positive and successful one.

Learning Outcomes

  • Have the most current and best practices
  • Be able to identify and improve developmental gaps
  • Have increased sustainability of techniques
  • Have elevated consistency in service and/or sales standards
  • Increase retention of skills and techniques

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“Positivity is like a muscle; keep exercising it and it becomes a habit.”
Natalie Massenet

Business Outcomes

Increased Cohesiveness of Company Standards

Improved Reputation Through Consistency of Service

Enhanced Best Practices

Decreased Employee  Turnover

Program Format

This is a half-to-one-day, onsite, instructor-led sessions that can be split into shorter sessions to accommodate schedules.

Live remote training options are also available.

This session is presented in a multi-media, fun, interactive manner with group exercises to engage participants.

Materials and job aids support additional learning reinforcement.     

Contact us to explore how we can meet your training goals! / 800-888-4893

Who should attend?

Those who have previously completed a Bonfire Training Essentials course, either Customer Service Essentials or Service & Sales Essentials, should attend.


Keep skills fresh and top of mind.

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