Has it been at least 12-18 months since the initial Customer Service Essentials or Sales Essentials course was delivered? If so, ideally it’s time to review, refresh and enrich some of the real-time communication skills initially taught in either or both Essentials courses.

In Customer Service Essentials Refresher we take a deeper dive into some of the more challenging communication techniques that are required to provide next level service. In Sales Essentials Refresher we take it to the next level and further explore all that goes into the art of developing a great offer to ensure that the ”pitch” is spot on.

These Refresher sessions are highly customized and most effective when clients provide examples of their specific challenges, and if possible also provide recorded calls to use as a “study” for how conversations could have been improved.

Because people learn by doing, this session is all about individual activity, group exercises, role-play and self-reflection. All of this helps to create or reinforce good habits that will help transform every interaction into a positive and successful one.