Cultivate Your Team
One Course at a Time

Customer Service Training


Training to Fit Your Needs

We have convenient and cost-effective solutions to help you keep your customer service training, leadership excellence, and culture development going all year long. Our customized programs will help you standardize exceptional service throughout your organization.

Bonfire Training Course Offerings

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Customer Service Essentials

HANDLING DIFFICULT CUSTOMERS
COMMUNICATION Etiquette
Positive WORD CHOICES
Call Control
Ownership Mentality
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Above the Line Service

Customer Care Mindset
problem resolution skills
Resilient Team Members
self-management tools
recognize emotional cues
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Customer Service Advantage

Foster EMPATHY
CUSTOMER ADVOCACY
ADAPTABILITY
Learn RESILIENCY
Be PERSUASive
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Train-the-Trainer & Licensing

turnkey customer service training
consistent year-round training
Ensure excellent standards
reinforce company values
reduce turnover
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Essential Refreshers

Increase Retention
Elevate Consistency
Reinforce Good Habits
Real-Time Communication Skills 
Decrease Turnover
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Field Customer Service Essentials

Customer-first focus
Positive First Impression
Powerful Impact
Communication 
Accountability
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Leadership Development Essentials

REAL-WORLD SITUATIONS
 PRACTICAL TOOLS 
FOSTER COORDINATION
FOLLOW-THROUGH 
IMPROVe PERFORMANCE 
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Sales & Service Essentials

Confident, Energized Sales Team
Build a Better Pitch
Improve Morale
Recognize Buying Signals
Increase Sales
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Better Relationships through DISC

Foster better teamwork
Increase self-knowledge
Understand Behaviors
Learn about productive conflict
Use Objective reasoning
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Emotional Intelligence

Building Trust
Proactive discussions
goal alignment
LEADERSHIP STYLE
Gaining influence
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The Five Behaviors of a Team

Results
Accountability
Commitment
Conflict
Trust
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Compassion Fatigue

Understand Empathy
Identify Warning Signs
Self-Care
Maintain Resiliency
Improve Company Morale

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Presentation Skills

Purposeful Learning 
Generating Interest
increase training Usage
Content to use
business outcomes
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Serving Self & Others

Increase Employee grit
Enrich Employee Confidence
Improve Employee Performance
Increase Customer Satisfaction
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Bias in the Workplace

Improve Collaboration
Enhance Team Morale
More Efficient Conversations
Increase Innovation
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Agile Leadership

Improve Employee Resiliency
Enhance Team Morale
Better Team Cohesion
Boost Team Trust
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Generations in the Workplace

sharing knowledge
Personal motivators 
expectations
respectful workplaces 
appreciating differences
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Building Trust

INCREASE PERFORMANCE
RETAIN YOUR TALENT 
DRIVE CREATIVITY
ENCOURAGE INNOVATION
CREATE COLLABORATION
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Management Essentials

BUILD EARLY MOMENTUM
CREATE HIGH PERFORMers
Inquire for Insight
Listen to Learn
invest in your people
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The SLII™ Experience

Find common language
multi-level influence
employee development 
drive behavior change 
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Self Leadership

foster self-empowerment
Uncover Key motivators
build confidence 
Improve self-reliance 
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Bonfire Training Is:

Real Learning. Real Fun. Real Results.

Tia Jackson

What questions do you have?