Cultivate Your Team
One Course at a Time

Customer Service Training

Training to Fit Your Needs

We have convenient and cost-effective solutions to help you keep your customer service training, leadership excellence, and culture development going all year long. Our customized programs will help you standardize exceptional service throughout your organization.

Bonfire Training Course Offerings

Image

Customer Service Essentials

HANDLING DIFFICULT CUSTOMERS
COMMUNICATION Etiquette
Positive WORD CHOICES
Call Control
Ownership Mentality
Take Me To This Course
Image

Above the Line Service

Customer Care Mindset
problem resolution skills
Resilient Team Members
self-management tools
recognize emotional cues
Take Me To This Course
Image

Customer Service Advantage

Foster EMPATHY
CUSTOMER ADVOCACY
ADAPTABILITY
Learn RESILIENCY
Be PERSUASive
Take Me To This Course
Image

Train-the-Trainer & Licensing

turnkey customer service training
consistent year-round training
Ensure excellent standards
reinforce company values
reduce turnover
Take Me To This Course
Image

Essential Refreshers

Increase Retention
Elevate Consistency
Reinforce Good Habits
Real-Time Communication Skills 
Decrease Turnover
Take Me To This Course
Image

Field Customer Service Essentials

Customer-first focus
Positive First Impression
Powerful Impact
Communication 
Accountability
Take Me To This Course
Image

Leadership Development Essentials

REAL-WORLD SITUATIONS
 PRACTICAL TOOLS 
FOSTER COORDINATION
FOLLOW-THROUGH 
IMPROVe PERFORMANCE 
Take Me To This Course
Image

Sales & Service Essentials

Confident, Energized Sales Team
Build a Better Pitch
Improve Morale
Recognize Buying Signals
Increase Sales
Take Me To This Course
Image

Better Relationships through DISC

Foster better teamwork
Increase self-knowledge
Understand Behaviors
Learn about productive conflict
Use Objective reasoning
Take Me To This Course
Image

Emotional Intelligence

Building Trust
Proactive discussions
goal alignment
LEADERSHIP STYLE
Gaining influence
Take Me To This Course
Image

The Five Behaviors of a Team

Results
Accountability
Commitment
Conflict
Trust
Take Me To This Course
Image

Compassion Fatigue

Understand Empathy
Identify Warning Signs
Self-Care
Maintain Resiliency
Improve Company Morale

Take Me To This Course
Image

Presentation Skills

Purposeful Learning 
Generating Interest
increase training Usage
Content to use
business outcomes
Take Me To This Course
Image

Serving Self & Others

Increase Employee grit
Enrich Employee Confidence
Improve Employee Performance
Increase Customer Satisfaction
Take Me To This Course
Image

Bias in the Workplace

Improve Collaboration
Enhance Team Morale
More Efficient Conversations
Increase Innovation
Take Me To This Course
Image

Agile Leadership

Improve Employee Resiliency
Enhance Team Morale
Better Team Cohesion
Boost Team Trust
Take Me To This Course
Image

Generations in the Workplace

sharing knowledge
Personal motivators 
expectations
respectful workplaces 
appreciating differences
Take Me To This Course
Image

The Working Genius

CREATE HEALTHY WORK CULTURE
UTILIZE TEAM STRENGTHS
IMPROVE PERFORMANCE
CREATE BETTER COMMUNICATION
Take Me To This Course
Image

Building Trust

INCREASE PERFORMANCE
RETAIN YOUR TALENT 
DRIVE CREATIVITY
ENCOURAGE INNOVATION
CREATE COLLABORATION
Take Me To This Course
Image

Management Essentials

BUILD EARLY MOMENTUM
CREATE HIGH PERFORMers
Inquire for Insight
Listen to Learn
invest in your people
Take Me To This Course
Image

The SLII™ Experience

Find common language
multi-level influence
employee development 
drive behavior change 
Take Me To This Course
Image

Self Leadership

foster self-empowerment
Uncover Key motivators
build confidence 
Improve self-reliance 
Take Me To This Course
 
 

Bonfire Training Is:

Real Learning. Real Fun. Real Results.

Tia Jackson

What questions do you have?

Let's Get Started