Cultivate Your Team
One Course at a Time.

Customer Service Training

Courses To Fit Your Needs

Bonfire Training has a convenient and cost-effective solution to help you keep your customer service training, leadership excellence, and culture development going all year long. Our customized programs help you standardize exceptional service throughout your organization.

Bonfire Training Course Offerings

Customer Service Essentials

HANDLING DIFFICULT CUSTOMERS
Customer Etiquette
Positive Communication
Ownership Mentality

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Customer Service Advantage

Foster EMPATHY
CUSTOMER ADVOCACY
ADAPTABILITY
Learn RESILIENCY
Be PERSUASive

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Train The Trainer

Reduce turnover
Need Frequent In-house training
Ensure training consistency
engage the audience
Learn how to present

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Essential Refreshers

Increased Retention
Elevated Consistency
Reinforce Good Habits
Real-Time Communication Skills
Decrease Turnover

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Field Customer Service Essentials

Customer-first focus
Postive First Impression
Powerful Impact
Communication
Accountability

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Leadership Development Essentials

REAL-WORLD SITUATIONS
PRACTICAL TOOLS
FOSTER COORDINATION
FOLLOW-THROUGH
IMPROVe PERFORMANCE

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Sales Essentials

Confident and Energized Sales Team
Build a Better Pitch
Improve Morale
Recognize Buying Signals
Increase Sales

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DISC Behavioral Styles

Foster better teamwork
Increase self-knowledge
Understand Behaviors
Learn about productive conflict
Use Objective reasoning

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Emotional Intelligence

Building Trust
Proactive discussions
goal alignment
LEADERSHIP STYLE
Gaining influence

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The Five Dysfunctions of a Team

Results
Accountability
Commitment
Conflict
Trust

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Compassion Fatigue

Understand Empathy
Identify Warning Signs
Self-Care
Maintain Resiliency
Improve Company Morale

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Presentation Skills

Purposful Learning
Generating Interest
increase training Usage
Content to use
business outcomes

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Generations in the Workplace

sharing knowledge
Personal motivators
expectations
respectful workplaces
appreciating differences

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Building Trust

INCREASE PERFORMANCE
RETAIN YOUR TALENT
DRIVE CREATIVITY
ENCOURAGE INNOVATION
CREATE COLLABORATION

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First-Time Manager

BUILD EARLY MOMENTUM
CREATE HIGH PERFORMers
Inquire for Insight
Listen to Learn
invest in your people

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Situational Leadership

Find common language
multi-level influence
employee development
drive behavior change

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Self Leadership

foster self-empowerment
Uncover Key motivators
build confidence
Improve self-reliance

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Bonfire Training Is:

Real Learning. Real Fun. Real Results.

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