Managing confrontation is the key to productively engaging in conflict resolution conversations in the workplace. By understanding the influences of conflict and reducing the potential for conflict, conversations will go more smoothly, and moving forward will be more attainable.

In this course, leaders will discover how to get to the real cause of the problem, defuse tense situations, and how to have a productive conversation that leads to resolution. They will also learn “what to say when” tools for difficult situations that arise at work and will be equipped with the right words and approach.

We will examine conflict by covering:

• Basic causes of conflict
• Proven strategies for minimizing causes of conflict to prevent disagreements from occurring in the first place
• How fear of conflict can hold people back personally and professionally
• Why avoidance, power plays, pouting, and manipulation never resolve conflict
• The positive side of conflict

Through experienced-based learning and relevant and applicable examples from your company’s culture and interactions, leaders will have the opportunity to apply new skills to handle even the most challenging of conversations.

• Understand the importance of productive conflict
• Know how to prepare for and deliver a tough conversation
• Discover how to defuse tense team member situations
• Create an "emotionally safe" conversation
• Craft the conversation to meet behavioral goals
• Adapt strategies for minimizing conflict