training techniques

The Do’s and Don’ts of Training Presentations

Business Team Meeting Seminar Training Concept

As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training...

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Do You See 2020 in 20/20?

Person sitting in an office chair on a mountain overlook with arms raised, facing the sun above a sea of clouds.

New year, new goals — but are you looking in the right place? Bonfire Training makes the case for investing in your internal assets first, with employee training that directly supports your biggest business objectives.

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Role-Playing and Simulation Exercises in Customer Service Training

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The best way to prepare customer service reps for real interactions is to practice them first. This post explores how role-playing and simulation exercises create a safe, engaging training environment where CSRs can rehearse tough scenarios, make mistakes without consequence, and grow through immediate, constructive feedback.

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