Leadership Training

Exercise Your Empathy

Smiling customer service representative wearing a headset, listening attentively during a call.

Empathy is a muscle — and like any muscle, it needs regular exercise. Learn how to prepare, show up, practice, and repeat your way to stronger customer connections.

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Building Employee Engagement: What You Need to Know

Employee Engagement

53% of American employees are actively disengaged at work — and trust falls won't fix it. Bonfire Training breaks down what employee engagement really means and the practical steps leaders can take right now.

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DISC Behavioral Styles: A Learned Superpower

group of people hanging out and talking in an office

What if you could predict how people behave before conflict ever starts? DISC training gives your team that edge — helping everyone understand their own style and work better with others.

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The Working Genius

A man presents on a flip chart to three smiling colleagues, one seated, in a modern office with glass partitions and computer monitors.

Got talented people but still hitting performance gaps? Bonfire Training is a certified Working Genius facilitator — and this Patrick Lencioni model helps teams understand their strengths, fill the gaps, and put the right people in the right seats.

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Customer Service Training Programs to Consider This Year

team members working together

At Bonfire, we love the “fresh start” feeling that comes along with a new year. It’s a time to set intentions, revisit goals, and plan professional development (PD) for the year ahead. If you’re an organization that has a set...

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The Five Behaviors of a Team & How They Impact Your Organization

team working together in a meeting

Great teams don't happen by accident — they're built. Based on Patrick Lencioni's Five Dysfunctions of a Team, Bonfire's Five Behaviors of a Team workshop helps leaders and their teams break through dysfunction, build real trust, and develop the communication habits that drive lasting results across the entire organization.

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Customer Service Training: Leading By Example

Customer

Employee engagement starts at the top. Discover how leaders can model the behaviors they want to see, invest in their teams through training, and create a culture where great customer service becomes second nature.

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