DIY Customer Service Training… Is It Really That Easy?

A person with hair in a bun holds their head in front of a laptop displaying image editing software, surrounded by open notebooks and glasses on a dark desk.

When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help.