customer service

Mason Health Success Story

MasonHealthSuccessStory

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday...

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Emotional Intelligence: Personalize Your Customer Service

Three people, smiling and laughing, stand close together outdoors in warm sunlight. One wears a hat, another glasses, and the third is wrapped in a knitted shawl.

There’s a large misconception of the term intelligence in our society. The idea of intelligence goes beyond aspects of analytical thinking like test scores, thinking ability, and IQ. Above and beyond the traditional notion of intelligence, you can also gain...

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Infographic: Customer Service Essentials

bonfire training

Now, more than ever, improving customer satisfaction should be a top priority for organizations. Customer experiences influence everything from:   Buying decisions Repeat purchases Spend amount  Customer loyalty If your organization is looking to improve your customer service and spark...

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