communication skills

Persuasion Training Through Compassionate Curiosity

Bonfire’s open-enrollment persuasion course helps professionals influence with trust, communicate with intention, and create buy-in through compassionate curiosity.

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MASTERING THE ART OF PERSUASION THROUGH COMPASSIONATE CURIOSITY

Bonfire Training open enrollment: Mastering the Art of Persuasion Through Compassionate Curiosity (March 24–25, EDT)

Win the conversations that matter most with Bonfire Training’s open enrollment session on Mastering the Art of Persuasion Through Compassionate Curiosity—ethical influence, better questions, and real buy-in without pressure.

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Utilities Customer Service Training | Remote & Onsite Programs

Utility customer service training session with call center team receiving communication coaching

Utilities customer service training designed for high-stress environments, outage communication, and complex billing interactions. Equip call center teams and field technicians with practical communication and de-escalation skills that improve customer satisfaction and strengthen public trust.

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The Ins and Outs of Customer Service Training

Call center team receiving coaching during customer service training

Consumer expectations keep rising — and your team needs to keep pace. This guide covers what customer service training is, why it matters, and how Bonfire Training helps teams build the skills to deliver seamless, standout experiences.

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The Top 10 Advantages of Customer Service Online Training

Customer service representative wearing headset during online training on laptop

Online customer service training isn't just convenient — it's a competitive advantage. Discover the top 10 reasons Bonfire Training's OnDemand courses help individuals and teams build real, repeatable communication skills.

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Fan the Flame of Great Customer Service

Customer service agent wearing a headset receives guidance from a supervisor while working at a computer, with another agent in the background.

A barely-lit fire feels different than a blazing bonfire — and so does bad customer service versus great. Bonfire Training breaks down what separates the two, with real customer reviews to show the difference.

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Exercise Your Empathy

Smiling customer service representative wearing a headset, listening attentively during a call.

Empathy is a muscle — and like any muscle, it needs regular exercise. Learn how to prepare, show up, practice, and repeat your way to stronger customer connections.

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How Compliments Help Motivate and Find Value In Others

How Compliments Help Motivate and Find Value In Others

Compliments are free — and more powerful than most leaders realize. Bonfire Training explores how genuine recognition motivates teams, builds trust, and brings out the best in people.

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