Blogs

The Importance of OnDemand Customer Service Training

man with headphones taking notes during online course

Over the past few years, “virtual training” has remained a major buzzword—and for good reason! With many organizations making the shift to remote or hybrid work environments, it makes sense that training would be modified to accommodate. Whether your team... Read More

Partnership with Bonfire Training Leads to Results and National Recognition

Two people fist-bump at a conference table, surrounded by colleagues who are smiling and seated with laptops and notebooks. Text reads "training" and includes a lowercase letter "b" inside a circle.

When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. They want a partner who will have a lasting impact on how their... Read More

Why We Suggest Meeting With Your Training Partner Every Year (Or More)

People sitting and listening to a speaker or trainer.

The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to feedback, and more—organizations and their employees must persistently adapt to this cycle of unending “new.” How are businesses and their... Read More

The Five Behaviors of a Team & How They Impact Your Organization

team working together in a meeting

Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it... Read More

Decoding Customer Service: The Art of Turn Signals

Cars travel along a two-directional highway, surrounded by high-rise buildings at sunset. The sky is a warm orange, creating a contrasting urban evening atmosphere.

Customer service is like a puzzle, where recognizing and responding to cues can turn a routine interaction into a memorable experience. Just like the blinkers on a car give us a heads-up before a turn, turn signals in customer service... Read More

Are Smartphones Stealing Our Focus?

woman holding cell phone

Does anyone else remember a time when it was physically impossible to walk around with a tiny computer in your hand or pocket? Ahhh, the good ol’ days! While smartphones have definitely made life more convenient in many ways, we... Read More

Customer Service Trends To Look Out for in 2023

Featured Image, Customer Service Graphic.

Excellent customer service is at the heart of every brand’s success, and Bonfire Training is here to help you stay up-to-date on the latest trends in the industry. As we head into a new year, we’re reminded that it’s more... Read More

Spark Your Skills: A Guide to Continuous Learning in Customer Service

Hey fantastic readers! Today, we’re gathering around the virtual bonfire for a delightful journey into the world of continuous learning and development in customer service. It’s like discovering the secret sauce to become a customer service wizard! So, grab your... Read More

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