Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more.
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Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more.
For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.
Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer.
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.
A little boy with autism was having a rough day at Universal Orlando. His family vacation was almost over and he had yet to get on the ride featuring his all-time favorite superhero.