Blogs
The Importance of OnDemand Customer Service Training
Over the past few years, “virtual training” has remained a major buzzword—and for good reason! With many organizations making the shift to remote or hybrid work environments, it makes sense that training would be modified to accommodate. Whether your team... Read More
Partnership with Bonfire Training Leads to Results and National Recognition
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. They want a partner who will have a lasting impact on how their... Read More
Why We Suggest Meeting With Your Training Partner Every Year (Or More)
The world is in a constant state of change. From the technology, learning methods, communication channels, work environments, approaches to feedback, and more—organizations and their employees must persistently adapt to this cycle of unending “new.” How are businesses and their... Read More
The Five Behaviors of a Team & How They Impact Your Organization
Are the teams in your organization working together in a cohesive, productive way to achieve a central goal? Are they engaging with one another in a way that sparks connection and integrity? This type of team harmony doesn’t just happen—it... Read More
Decoding Customer Service: The Art of Turn Signals
Customer service is like a puzzle, where recognizing and responding to cues can turn a routine interaction into a memorable experience. Just like the blinkers on a car give us a heads-up before a turn, turn signals in customer service... Read More
Are Smartphones Stealing Our Focus?
Does anyone else remember a time when it was physically impossible to walk around with a tiny computer in your hand or pocket? Ahhh, the good ol’ days! While smartphones have definitely made life more convenient in many ways, we... Read More
Customer Service Trends To Look Out for in 2023
Excellent customer service is at the heart of every brand’s success, and Bonfire Training is here to help you stay up-to-date on the latest trends in the industry. As we head into a new year, we’re reminded that it’s more... Read More
Spark Your Skills: A Guide to Continuous Learning in Customer Service
Hey fantastic readers! Today, we’re gathering around the virtual bonfire for a delightful journey into the world of continuous learning and development in customer service. It’s like discovering the secret sauce to become a customer service wizard! So, grab your... Read More