How to best handle profanity on a call with a customer. Listen in on this revealing webinar.
Ready to spark some change?
Please fill out the form below to get started on your training journey.
Engaging the New Millennial (Gen-Y) Workforce
There is a new generation entering the workforce. Here are some tips on how to work and excel with them in the workplace!
Make a Resolution to Start Coaching!
If you work in the call center industry, you are probably very familiar with the terms “coaching” and “monitoring.” Here are how to differ between the two.
How Compliments Help Motivate and Find Value In Others
It is essential to our overall well-being to take time out to affirm our colleagues, appreciate our customers and find value in each other. And it’s easy to do! Appreciation for others can be demonstrated in the simplest of ways.