When we talk about boosting employee engagement, we’re talking about making your employees feel valued and add value to their work. So how do you get started?
These simple tips are easy to remember and can make a huge difference in your happiness levels throughout the season – whether for work or at home.
Know how to effectively communicate with customers on the telephone. Here are some tips to start.
Recognition! It’s one of the most powerful motivators we have. Make sure to utilize it well within your company!
What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude.
How to best handle profanity on a call with a customer. Listen in on this revealing webinar.
There is a new generation entering the workforce. Here are some tips on how to work and excel with them in the workplace!
If you work in the call center industry, you are probably very familiar with the terms “coaching” and “monitoring.” Here are how to differ between the two.