“One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us.
Training your seasonal employees in effective communication is still mission critical. Invest in their training, and yield happy, loyal customers all year round.
Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business?
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences.
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management.
Solid and effective communication is the foundation of customer service: the words we use, voice tone, active listening, and non-verbal cues like eye contact and body language convey the messages that we send. But, when we communicate via telephone, we can’t rely on non-verbal cues; that is why Customer Service Phone Training is so important.
Almost every business deals with customers in one form or another; whether internally or externally, in-person, on the phone, or online, your team is providing a service when they manage issues. Your frontline representatives know what they are doing and they’re good at it. But, why settle for good when you can be great?