Online Customer Service Training for Teams & Individuals Alike
In recent years, “online training” has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to accommodate these ever-evolving times.
Whether your team is spread out across the country, you need an effective way to upskill your team, or you’re looking for professional development on an individual level, online customer service training is the way to go! At Bonfire Training, we’ve designed our virtual training to deliver quality information that teams and individuals alike can watch in one sitting.
Interested? Take a seat around the bonfire and learn more about what our convenient and cost-effective online training has in store for you or your team.
The Right Training, Right Now
Better yet, our simple and mobile-friendly training platform responds to whatever device you prefer; all you need is a solid internet connection! You can even start the course on one device and pick it back up later on a different one—talk about convenience!
The course includes over a dozen online customer service modules, call recordings, modern approaches to challenging situations today’s customer-facing employees face, and more. When you need ongoing online training on a budget, Bonfire Training is here to offer best-in-class solutions.
What Bonfire’s Customer Service Online Training Can Offer
- Mindset & Putting Customers First: Critical concepts for making the most of every customer interaction.
- Greeting Your Customer: Concise, productive greeting to immediately build rapport and maintain focus.
- Acknowledge & Take the Lead: How to engage with the customer while keeping the conversation on track.
- Empathy: Understand empathy: recognize when it’s warranted and how to express it.
- Gems for All Conversations: Ways to build rapport, foster positive communication, and gather information.
- Delivering Negative Information: Increase cooperation and decrease resistance when delivering “bad” news.
- Troublemakers: Learn to rephrase common verbiage that can put customers on the defensive.
- Active Listening: The key components of active listening and how to acquire a listening mindset.
- Etiquette on Holds, Transfers, & Wrap-Ups: Proven techniques for handling these functions easily and professionally.
- Best Practices for Email & Chat: How to apply Bonfire’s positive communication techniques to written messages.
- Challenging Customer Interactions: How to approach “difficult” customers and de-escalate when necessary.
- Accountability: Overcome ‘the blame game’ and ‘victim mentality’ to create a successful team.
Action Plan: Review key techniques and download an Action Plan to keep the skills alive.
Team & Individual Customer Service Training
Remote, virtual training allows employees to complete training at a time that works best for them and allows organizations to manage their time and resources wisely. After all, ongoing online training for a large team can feel like a big investment—you want to ensure there’s a learning transfer taking place!
To make sure this is the case, we’ve created training that’s fun, convenient, and a cost-effective solution for learning rapport-building! We make it easy to keep track of your employees’ progress so you can maintain a consistency of excellent service throughout your organization.
Now, if you’re a person in the customer care industry and have been searching for professional development you can complete on your own time, look no further! Our OnDemand Training was made for individuals looking to form new skills, refresh existing competencies, and become the best customer service representative they can be. You can still invest in yourself even if your workplace doesn’t offer ongoing training!
Our budget-friendly customer service online training costs $184/seat and grants you access to an arsenal of customer service professional development opportunities.