Lisa Raven, Author at Bonfire Training - Page 4 of 9

Partnership with Bonfire Training Leads to Results and National Recognition

Two people fist-bump at a conference table, surrounded by colleagues who are smiling and seated with laptops and notebooks. Text reads "training" and includes a lowercase letter "b" inside a circle.

When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results.

Customer Service Training Programs to Consider This Year

team members working together

Why not ring in the New Year with culture-changing customer service training? Keep reading to learn more.

Best Practices for Customer Service Employee Onboarding

employees working together at a computer

For organizations, a huge part of thriving in today’s economy revolves around finding and retaining top-notch employees. It’s more important than ever before to onboard customer service employees with diligence and intention.

Customer Service Training: How to Show Compassion

Golden-brown French fries fill a paper cup, accompanied by a small black cup of ketchup, placed on a white, crumpled paper surface.

Let upset customers know that you “get it.” The sooner they hear your validating words and tone, the sooner they are soothed, and the better the outcome for both company and customer.

The Working Genius

A man presents on a flip chart to three smiling colleagues, one seated, in a modern office with glass partitions and computer monitors.

Are you finding it challenging at your organization to get the right team members in the right seats? Do you have a group of talented team members, but can’t pinpoint why there seem to be gaps in performance or results? You’re not alone—and we can help! At Bonfire Training, we want teams of all shapes and sizes to better understand ... Read More

Stop Calling Me “Hon”

Angry caller

Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.

Above the Line

Above the Line - 5 stars

Want to learn how you can wow your customers with unrivaled service? Keep reading to see how our Above The Line Training can help.

Team Training: The Secret Ingredient to a Successful Product Launch

Team Training

A little boy with autism was having a rough day at Universal Orlando. His family vacation was almost over and he had yet to get on the ride featuring his all-time favorite superhero.

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