On-Demand Online Training
Empower your teams with flexible, ready-to-launch training built from Bonfire’s proven programs.
Explore Our On-Demand Training Courses
Bonfire Training brings our most popular programs online — so your team can build lasting skills anywhere, anytime. Each course delivers practical, proven tools to strengthen service, leadership, and teamwork, all with the flexibility of self-paced learning and the reliability of Bonfire’s expert instruction.
Customer Service Essentials (CSE)
perfect for
Teams looking to set a strong foundation for exceptional service.
- Master customer service fundamentals that inspire trust and rapport
- Create seamless, consistent customer experiences
- Handle challenges with professionalism and confidence
Customer Service Essentials (CSE) + Job Aids
perfect for
Teams who want to reinforce key techniques with tangible, on – the – job resources.
key takeaways
- Apply core CSE lessons with physical job-aid cards and stands
- Reinforce learning through quick-reference visual reminders
- Strengthen retention and performance after the training is complete
Customer Service Essentials (CSE) for Utilities
perfect for
Customer service and call-center professionals in the utilities industry.
key takeaways
- Adapt proven CSE strategies to meet utility-specific customer needs
- Manage challenging service interactions with empathy and clarity
- Enhance communication between field and customer-facing teams
Leading High-Performance Teams
perfect for
New and emerging leaders ready to elevate their team’s results.
key takeaways
- Learn actionable leadership skills in under an hour
- Build accountability, structure, and engagement within your team
- Develop a personalized action plan with our guided workbook
Why Choose Bonfire’s On-Demand Training?
Comprehensive Skills Training
Our courses feature our best skills and techniques for providing great customer service. Learners will receive reference and support materials to help them transfer their new skills to the real world through customer service training.
Interactive Activities
Tired of endless slides? Our engaging courses on customer service training feature a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flashcards, and more.
Ready for Any & Every Device
Ready to start learning?
Our On-Demand training is ready whenever you are!
Want to see the course for yourself before you buy? Take a test drive for free.
Licensing for Your LMS
Our On-Demand courses can be delivered through Bonfire Training’s Learning Management System (LMS) or served up easily within your organization’s LMS. Licensing offers unlimited access to Bonfire Training’s proven methodologies. This is excellent for larger organizations who want to incorporate the course into their standard team training.
Bonfire Training’s On-Demand customer service training courses are designed to increase the confidence of your team members while maintaining exceptional customer service. The intention is to teach new skills, refresh existing competencies, offer new approaches to challenging situations and have some fun while we’re at it.
In addition to LMS customer service support with course interaction, licensing our course to host on your internal LMS offers a multitude of benefits, including:
Full Access
Receive full access to our content, including updates, with no usage limits or time restrictions for customer service training course completion. Utilize it however you like to best incorporate these skills into your team’s toolset with ongoing LMS customer service.
Learner-Focused
LMS Compatible
Get On-Demand Training That Delivers Real Results
When your team is ready to train faster, on-demand training can make all the difference. Your team deserves engaging, results-driven learning built to accelerate success.
Let’s explore an on-demand training experience that delivers measurable impact. Start your journey today.