Sustaining training is vital to training results, improving company culture and creating an environment where employees can thrive. Leadership is influence and a great leader is intentional in their behavior. Your leaders have one of the biggest impacts in learning transfer and keeping the training alive, and Sustain the Training: Customer Service Essentials equips leaders to do just that.

This course is a perfect complement to our frontline training program Customer Service Essentials. After your team has completed Customer Service Essentials, we collaborate with your leaders to create a customized sustainability plan, which can include:

• Techniques and formulas to coach and motivate teams
• Individual and team development plans
• Ways for your teams to be involved in the sustainability plan
• A structure for implementing side-by-side coaching sessions

Whether a leader operates in a purposeful way or not, they are leading and modeling behavior for their staff to follow. Sustain the Training: Customer Service Essentials provides an intentional path to excellence through leaders’ consistent support and guidance. It truly is the path to sustaining the training.