Grounded in the principles of relationship selling, this course will empower your sales team members to build better relationships while increasing their sales volume. We firmly believe that sales and service go hand in hand and this class provides your team with proven techniques to make every interaction with prospects and customers productive and successful.

Using customized, real-life examples that go beyond theory, your team will learn how to apply these sales and service techniques to any situation, integrating them quickly and easily into their daily routine. They will feel more confident in their “pitch” and how to recognize key factors that go into making a relevant offer.

You really can “think yourself into or out of a sale”, so we also address call reluctance and how mindset and preparation are key elements in the success of a sales conversation.

At the heart of sales is making a well-received offer and knowing the right questions to ask in order to gain agreement. We explore this by discussing and dissecting what motivates people to buy and how to recognize buying signals. And in the event of pushback or a “no”, we will introduce new concepts to melt that resistance.