LMS Customer Service Training Software

Online Courses

Whether your team is spread across the country or your day-to-day is just too crowded to take an entire day off for training, our OnDemand online customer service training seminar, based on our most popular course Customer Service Essentials (CSE), is here to help your team tackle the essentials necessary to improve interactions for customers and your team.

Our online customer service training is designed to give you quality and concise training you can watch in one sitting.

We also offer our Leading High Performance Teams course, created to help new leaders drive results.

This course takes less than an hour to complete and includes a workbook for your leaders to create an action plan for leadership success using our customer service training software.

When you want to offer ongoing education on a budget, online training is a great, cost-effective solution. We even offer bulk-pricing for teams, and licensing for enterprise customers.

OnDemand Courses

CSE

This is a comprehensive course powered through our customer service training software that will provide learners with the essential skills and techniques that will allow them to provide superior customer service. Every purchase includes 60 days of access and the workbook.

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CSE + Job Aids

This bundle allows you to purchase our Customer Service Essentials course plus physical job aids, including technique cards and card stands, all through our customer service training software.

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Leading High-Performance Teams

Powered through our customer service training software, this course will help your new leaders drive results through proven strategies such as structure, practice, and discipline.

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What's Covered in Customer Service Essentials (CSE)?

Our CSE OnDemand course includes an intro, 13 chapters, and 68 individual lessons that cover a wealth of topics through our customer service training software, including:

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Mindset: Putting Customers First

Critical concepts for making the most of every customer interaction.

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Greeting Your Callers

Concise, productive greeting to immediately build rapport and maintain focus.

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Acknowledge & Take the Lead

Engage with the customer while keeping the conversation on track.

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Empathy

Understand empathy, recognize when it’s warranted and how to express it.

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Gems for Conversation

Ways to build rapport, foster positive communication and gather information.

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Delivering Negative Information

Increase cooperation and decrease resistance when delivering a negative message.

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Troublemakers

Learn to rephrase common words and phrases that put customers on the defensive.

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Attentive Listening

Key components to active listening and acquiring a listening mindset.

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Etiquette: Holds, Transfers & Wrap-Up

Proven techniques for handling these functions with ease and professionalism.

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Best Practices for Email & Chat

Apply Bonfire’s positive communication techniques to written messages.

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Customer Dissatsifaction

Avoid common pitfalls that help create dissatisfied customers, and how to de-escalate

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Accountability

Overcome ‘the blame game’ and ‘victim mentality’ to create a thriving team.

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Your Next Steps

Review key techniques and download an Action Plan to keep the skills alive.

What's Covered in Leading High Performance Teams?

Our Leading High Performance Teams course consists of a total of six chapters between 7-10 minutes in length through our customer service training software and includes:

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The Formula

Where do we start? Learn the equation for leading a high-performance team.

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Setting Expectations

Learn how to set clear and SMART expectations.

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The Three Types of Feedback

Understand the three types of feedback and how to create a culture of feedback.

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Incentives

Learn the three key things all team members are incentivized by.

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Accountability

Define and drive accountability in your organization.

Comprehensive Skills Training

Our courses feature our best skills and techniques for providing great customer service. Learners will receive reference and support materials to help them transfer their new skills to the real world through customer service training.

Interactive Activities

Tired of endless slides? Our engaging courses on customer service training feature a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flashcards, and more.

Mobile Ready Online Customer Service Training

Ready for any & every device

Our simple, mobile-friendly training platform responds to whatever device you prefer. Start your customer service training on one device and pick it up later on a different one. The challenge is in the training, not the technology.

Ready to start learning?

Our customer service training is ready whenever you are.
Want to see the course for yourself before you buy? Take a test drive of CSE OnDemand for free.

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Licensing for Your LMS

Quality Training Delivered Your Way

Our CSE course can be delivered through Bonfire Training’s Learning Management System (LMS) or served up easily within your organization’s LMS. Licensing offers unlimited access to Bonfire Training’s proven methodologies. This is excellent for larger organizations who want to incorporate the course into their standard team training.

Bonfire Training’s OnDemand customer service training courses are designed to increase the confidence of your team members while maintaining exceptional customer service. The intention is to teach new skills, refresh existing competencies, offer new approaches to challenging situations and have some fun while we’re at it.

In addition to LMS customer service support with course interaction, licensing our course to host on your internal LMS offers a multitude of benefits, including:

Full Access

Receive full access to our content, including updates, with no usage limits or time restrictions for customer service training course completion. Utilize it however you like to best incorporate these skills into your team’s toolset with ongoing LMS customer service.

Learner-FocusED

Hosting on your LMS gives you the ability to focus on individual techniques and leverage customized options to track learner progress in customer service training.

LMS compatible

The eLearning program is SCORM compliant and compatible with most LMS platforms. It can be viewed easily on any mobile device. LMS customer service is available to support your integration.

Licensing Pricing

If you’re interested in licensing our OnDemand online customer service training course, we’re ready when you are!

The annual eLearning license fee is based on each client’s needs and typically ranges from $10,000 to $13,000/year. The one-time fee for a perpetual license for unlimited access to Bonfire’s intellectual property on your LMS is also based on each client’s needs and customization elements and typically ranges from $20,000 to $35,000 including LMS customer service.

Want to explore more pricing information? Send us an email at info@bonfiretraining.com or give us a call at 800-888-4893.