workplace culture

Engaging the New Millennial (Gen-Y) Workforce

Two coworkers high-five during a meeting with laptops and a presentation screen in the background.

Millennials are now the largest segment of the workforce — and engaging them takes a different approach. Bonfire Training shares practical tips on what Gen Y values at work and how to keep them.

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Have Your Employees Lost That Lovin’ Feelin’?

What makes an employee miserable at work? According to Patrick Lencioni, it often comes down to management. Bonfire Training explores the three signs of a miserable job — and what leaders can do about it.

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Gold Stars Are Free! Employee Recognition Training for Managers

Star-shaped string lights glow softly in a dark environment, creating a warm and inviting atmosphere.

Recognition is one of the most powerful motivators a leader has — and it doesn't cost a thing. Bonfire Training explores how to recognize all employees, not just top performers, and why it matters.

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Building Employee Engagement: What You Need to Know

Employee Engagement

53% of American employees are actively disengaged at work — and trust falls won't fix it. Bonfire Training breaks down what employee engagement really means and the practical steps leaders can take right now.

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The Secret to Providing a Positive Customer Service Experience

Colorful balloons cluster, floating gently against a clear sky, creating a vibrant, cheerful atmosphere.

When team members share ideas and feel ignored, they disengage — and float away. Bonfire Training's balloon metaphor is a simple but powerful reminder of what's really at stake when leaders stop listening.

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DISC Behavioral Styles: A Learned Superpower

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What if you could predict how people behave before conflict ever starts? DISC training gives your team that edge — helping everyone understand their own style and work better with others.

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The Working Genius

A man presents on a flip chart to three smiling colleagues, one seated, in a modern office with glass partitions and computer monitors.

Got talented people but still hitting performance gaps? Bonfire Training is a certified Working Genius facilitator — and this Patrick Lencioni model helps teams understand their strengths, fill the gaps, and put the right people in the right seats.

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Best Practices for Customer Service Employee Onboarding

employees working together at a computer

Onboarding a new customer service employee is about more than paperwork and passwords. Done right, it can reduce costly turnover, boost morale, and set reps up for long-term success. Bonfire Training shares five best practices — from embedding culture on day one to using simulated tickets — to help you build an onboarding experience that sticks.

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