training

Turbulent Waters Call for Agile Leadership

AgileLeadership

Ships on the high seas regularly encounter uncontrollable and unpredictable forces such as storms, yet they weather through them and continue on their journey. Undoubtedly, their success is the result of a team led by a Captain who understands Agile...

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Mason Health Success Story

MasonHealthSuccessStory

Our work is rewarding, that’s for sure, but it’s especially fun and satisfying when we hear from clients who are applying our methods daily. One such story is Mason Health Hospital System in Shelton, Washington. They recently shared with us a holiday...

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When It’s Time to Refresh Customer Service Training

TimeCustomerService

UP-TO-DATE CUSTOMER CARE If it’s been 12-18 months since you’ve taken our Customer Service Essentials course, it’s a great time to review and enrich your communication habits. The idea is to teach new skills, refresh existing competencies, offer new approaches...

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