remote training

The Show Must Go On: Take Onsite Training Online

Empty Stage

When the world shifted, so did Bonfire Training. This post breaks down how to take the energy and impact of great onsite training and translate it into an engaging online experience — because the show must go on.

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The Benefits of Online vs. In-Person Customer Service Training Service

A man using a whiteboard to teach a group of people.

Online or in-person? Both approaches to customer service training have real strengths — and the best choice depends on your team's needs, structure, and goals. From flexibility and cost-efficiency to hands-on practice and team connection, here's a practical breakdown to help you decide which format (or combination) works best for your organization.

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Customer Service Online Training & Its Benefits

Customer service rep working on online training

Online training is changing how teams grow — offering the flexibility, interactivity, and real-time insights that traditional in-room sessions simply can't match. Here's why Bonfire's OnDemand courses are the smarter choice for today's distributed workforce.

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