online training

The Show Must Go On: Take Onsite Training Online

Empty Stage

When the world shifted, so did Bonfire Training. This post breaks down how to take the energy and impact of great onsite training and translate it into an engaging online experience — because the show must go on.

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The Benefits of Online vs. In-Person Customer Service Training Service

A man using a whiteboard to teach a group of people.

Online or in-person? Both approaches to customer service training have real strengths — and the best choice depends on your team's needs, structure, and goals. From flexibility and cost-efficiency to hands-on practice and team connection, here's a practical breakdown to help you decide which format (or combination) works best for your organization.

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Navigating the Future: Trends and Best Practices in Customer Service eLearning

The future of customer service training is digital — and it's evolving fast. From AI-powered personalization and bite-sized microlearning to mobile-first accessibility, eLearning is reshaping how teams build skills and confidence. Here's a look at the key trends shaping customer service eLearning and why forward-thinking organizations are embracing them.

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