employee training

Putting the Pieces Together for Learning Transfer

PuttingthePiecesTogetherImage

Imagine for a moment that you just finished leading a round of Customer Service Training focusing on DISC Behavioral Styles. You reviewed how DISC profiles can be leveraged to more effectively communicate with customers and to identify their motivations, helping...

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The Do’s and Don’ts of Training Presentations

Business Team Meeting Seminar Training Concept

As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training...

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Do You See 2020 in 20/20?

woman sitting in an office chair on the edge of a mountain

Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking...

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Customer Service Training: Leading By Example

Customer

In today’s workforce (especially in customer service), employee engagement plays a significant role in employee retention. Standing out in a crowded consumer marketplace can only happen with the help of our employees—making them the single most valuable component of any...

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