employee training
Putting the Pieces Together for Learning Transfer
Imagine for a moment that you just finished leading a round of Customer Service Training focusing on DISC Behavioral Styles. You reviewed how DISC profiles can be leveraged to more effectively communicate with customers and to identify their motivations, helping...
Read MoreThe Do’s and Don’ts of Training Presentations
As a trainer, you have a lot riding on your shoulders. Training new or existing employees can help your company improve employee performance, engagement, customer satisfaction, and so much more. But, your organization can only reap the benefits of training...
Read MoreDo You See 2020 in 20/20?
Setting New Year’s resolutions for your organization is a great exercise in growth, though keeping them can take real effort. As you look into the coming year, make sure you’re viewing your organizational goals with 20/20 vision. Instead of looking...
Read MoreCustomer Service Training: Leading By Example
In today’s workforce (especially in customer service), employee engagement plays a significant role in employee retention. Standing out in a crowded consumer marketplace can only happen with the help of our employees—making them the single most valuable component of any...
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