employee onboarding

Don’t Turn Your Holiday Workers into Grinches

ho ho ho employee training

Your busiest season is also when your least-experienced team members are carrying the most weight. Bonfire Training shares how to get seasonal employees ready to deliver great customer experiences when it matters most.

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Best Practices for Customer Service Employee Onboarding

employees working together at a computer

Onboarding a new customer service employee is about more than paperwork and passwords. Done right, it can reduce costly turnover, boost morale, and set reps up for long-term success. Bonfire Training shares five best practices — from embedding culture on day one to using simulated tickets — to help you build an onboarding experience that sticks.

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Creating a Training Curriculum for Exceptional Phone-Based Customer Service

Creating a Training Curriculum for Exceptional Phone Based CS 1

Great phone support doesn't happen by accident — it's trained. This post walks through how to build a phone customer service training curriculum from the ground up, covering core CSR skills, phone etiquette, call handling scenarios, role-playing exercises, and ongoing performance development.

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