In customer service, positivity consistently facilitates smoother transitions, clearer communication, and more satisfied customers.
Unlock the Secrets of Success: Handling Difficult Customers Training – Your Ultimate Survival Guide
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps!
Stop Calling Me “Hon”
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation.
Case Study: Improving the Service Culture
“One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us.
The Advantages of Customer Service Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line.