case study

Case Study: Improving the Service Culture

Presenter speaking to a seated group in a training room with a blank screen behind her.

A 700-person global medical supplies organization knew their service culture needed work — but didn't know where to start. See how Bonfire Training built a consistent, company-wide customer service foundation across three U.S. locations.

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Partnership with Bonfire Training Leads to Results and National Recognition

Two people fist-bump at a conference table, surrounded by colleagues who are smiling and seated with laptops and notebooks. Text reads "training" and includes a lowercase letter "b" inside a circle.

What does a truly transformative training partnership look like? When State Compensation Insurance Fund came to Bonfire, they wanted more than a workshop — they wanted a culture shift. The result was EDGE, a custom enterprise-wide program that trained 4,000+ employees, drove measurable business growth, and earned national recognition in Training Magazine.

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