call handling

How To Treat Them Right On The Telephone

A person holding a green rotary telephone, lifting the black receiver, wearing a striped sweater, against a purple background.

First impressions happen on the phone. Bonfire Training's 10 phone etiquette tips help your team greet callers warmly, communicate clearly, and leave a lasting impression.

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What is Customer Service Phone Training and Why Do You Need It?

customer service phone training

Great phone service isn't common sense — it's a learned skill. Bonfire Training breaks down what customer service phone training is, why it matters, and how it helps your team make every call count.

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Positive Voices Create Positive Customer Experiences

Smiling call center agent wearing a headset at a computer, with other support staff working in the background.

38% of communication is tone — and over the phone, it's everything. Bonfire Training explores why a positive voice is one of the most powerful tools your customer service team has.

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