Our flexible approach allows Bonfire to cater to the specific needs of the client. This client was seeking a Train-the-Trainer option that would allow their staff to provide training and gain ongoing education to support program enhancements. We often to train and augment staff for larger organizations such as these.
Operations Management
The Customer
Our client was seeking a long-term partnership with an organization that could support their rapid and significant growth, while being complementary to their people-centered culture.
The Solution
Bonfire tailored the training to their business and processes, including integrating the training with multiple departments with many different responsibilities and business goals. Our instructional designer was able to incorporate their company values into the training, as well as some additional communications training that they had previously presented and wanted to reinforce in tandem with our program.
Results
Courtesy and professionalism were improved. Coachable standards were created and implemented for quality assurance. Ongoing support continues through coaching calls, customized newsletters, employee engagement surveys and more.
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