Empower your team members to make every customer interaction a productive and successful one. Our fun, engaging and results-driven customer service courses are perfect for elevating both internal and external customer relationships.

Training Delivered How You Need It

3.5x

Companies that view customer service as a value center rather than a cost center achieve 3.5 times greater 
revenue growth.

eduMe

3.5x

79

%

of customers trust a brand more if it delivers excellent customer service. 

CMSWIre

81%

of customers are willing to pay more for better customer service. 

$120M+

Survey Sparrow

Real Learning

Because your business is unique and because people learn in different ways, our training is tailored to you.

Real Fun

Our superstar trainers will reignite your team's spark with interactive and engaging experience-based learning.

Real Results

Real Results

Real Fun

We understand that each organization has distinct aspirations and challenges, which is why our training programs are thoughtfully curated to address your specific requirements.

Onsite & Live Remote Courses

Empower your team members to make every customer interaction a productive and successful one. Our fun, engaging and results-driven customer service courses are perfect for elevating both internal and external customer relationships.

OnDemand Training

Whether your team is spread across the country or your day-to-day is just too crowded to take an entire day off for training, our OnDemand online customer service training is here to help your team tackle the essentials necessary to improve interactions for customers and your team.

Custom Training

Instructional Design is our process of assessing your learning needs and then applying the appropriate learning strategy to meet them. We understand that each organization has distinct aspirations and challenges, which is why our training programs are thoughtfully curated to address your specific requirements.

"Mary was great - energetic, informative, engaging. She provided us with a lot of tools that we can implement immediately. It was tailored to our specific company and needs."

Hensley Legal Group

Legal

"The training was well received by all employees in our department. It was a training that was needed & employees felt our company should continue to provide."

iRhythm

Medical Technology

"Inspiring! So insightful! Our team members have been enthusiastically applying new techniques since the training ended."

True Homes

Builder

How do I maintain appropriate staffing during training?

Bonfire Training has several options to ensure your organization is appropriately staffed during training. Some clients choose to divide staff into two groups and take them through the training at different intervals, ensuring no one is away for more than a few hours. Others choose to provide trainings through multiple departments to minimize the impact to an individual team. Alternatively, we can also deliver training after hours or over a weekend.

What type of training reinforcement do you offer?

If your organization has already completed an in-person training program, know that your Bonfire trainer is always available for advice and guidance, even after the training is completed. We’re just a phone call or email away! And remember to speak with your trainer or our solutions team about the Sustain the Training Program, including the Spark Video Series.

What does your training cost?

Customization is key at Bonfire Training. Your organization's needs are unique, and your training programs should distinctly reflect your goals. Our prices vary depending on your project complexity, location, and class size. Contact us for a free consultation to determine the best training for your budget and your team.