Thursday, April 9  |  Tuesday, April 14  |  Wednesday, April 22 | Tuesday, April 28
1:00 – 2:30 p.m. EDT | $229 $45 Per Person

Sign your team up for customer service training in an engaging 90-minute workshop! Sign up for one of our 90-minute live workshops on April 9, 14, 22, 28 at 1 PM.

Participants will learn: 

  • The best greeting to start every conversation off the right way
  • Conversation control techniques while ensuring customers feel cared for
  • The effect that body language, word choices and voice tone have in helping others to be receptive and cooperative
  • How to rebound from stressful calls and customer interactions, as well as techniques to lessen their impact
  • The critical importance of empathy
  • How to avoid the troublemakers that can produce irate customers
  • How to deliver a negative message in a positive way

This webinar is $45 a person (discounted from $229) and includes a downloadable workbook.

Your staff will gain essential and effective skills that they can use in their very next customer interaction.