Fun & Engaging Customer Service
Bonfire Training is a customer service and leadership training company serving clients as their customer service training partner across the company. Our training is tailored to your organization's unique needs, promotes a healthy culture, and aligns your leaders and team members to spark meaningful change so you standardize exceptional service throughout your organization.
Cultivate your team with the best in customer service training.
Get the Essentials
Training for your specific learning styles.
Because your business is unique and people learn in different ways, our training is tailored to you. If you’re looking for leadership and culture guidance, call center customer service training, customer service etiquette training, or phone skills training in general - we offer the right course for your team.
Because when you’re engaged, you learn better.
Our superstar trainers will reignite your teams’ spark with interactive and engaging experience-based learning. Our leadership training and customer service courses are designed to encourage engagement, enhance skill development, and create a fun atmosphere while impacting business results.
Courses designed to meet your goals.
Whether in-person or online training is best for your team, our customer service and leadership training courses are tailored to your organization's unique needs and customized to assist you in achieving your goals.
Consistently Great Results.
Every Bonfire client wishes to strengthen two key relationships: with customers, and with internal people. Bonfire is dedicated to helping you foster and strengthen both with our unique training approach tailored expressly to your organization.
Meet Our Clients
WHAT OUR CLIENTS SAY ABOUT US
"I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome.”Ford Motor Company
"We appreciate the use of interactive virtual space with breakout rooms, chat, notation. It helps engage the learner since we can't use the old go to your group corner in of the training room process right now. Customer Services Essentials is our key platform for engaging new employees in what we want to see for best practices for our organization.”Clark PUD
"Your training materials definitely improved our communication skills. The Support Center has received compliments on how their conversations are pleasant experiences! Bonfire Training has helped us identify and meet the standards for customer service excellence in our call center. For that, I say McThanks!”
"We have learned new skills, techniques and approaches, and I could hear my team using on the phones today some catchy phrases. Very happy with the trainer and the course and I would recommend Bonfire to anyone!”
Schleich USA, Inc.
"We first hired Bonfire Training 9 years ago when our LARGEST client sent us a letter stating they no longer wanted to do business with us because of the way we treated them! The program was so successful that the rest of the hospital asked us what we had done to change our service – since then, we have taken it hospital wide and it is now an initiative from our CEO and Board of Directors – and Bonfire is our foundation."St. Charles Medical Center
"This training gets everyone in the company on the same page of how to present a professional image. Never assume that good phone skills are just common sense! The material is great for refreshers and training new employees."