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Customer Service Essentials (Pt. 1)
June 2 @ 11:00 am - 12:30 pm$45
Course Special! Reduced from $229 to $45
Sign your team up for customer service training in an engaging 90-minute workshop! Join us for our live workshop on Tuesday, June 2 at 11 AM ET. Participants will learn:
- The best greeting to start every conversation off the right way
- Defining good and poor customer service
- Conversation control techniques while ensuring customers feel cared for
- The effect that body language, word choices and voice tone have in helping others to be receptive and cooperative
- How to rebound from stressful calls and customer interactions, as well as techniques to lessen their impact
- The critical importance of empathy
- How to deliver a negative message in a positive way
This webinar is $45 a person and includes a downloadable workbook.