Celebrating Customer Service Week 2025

Celebrating Customer Service Week 2025

Customer Service Week comes around every year in the first week of October. This year, Customer Service Week is October 6-10, 2025. It’s a great chance to say, “We see you!” No matter what your team is called—customer care, customer support, CX, or something else—this...
Why Leadership Training is Important

Why Leadership Training is Important

Whether you’re overseeing a large team, or you’ve just made your first hire, leadership training is a great resource to help you become the best possible leader you can be. You see, leadership and work culture are interconnected. Healthy, self-aware leadership is...
Bonfire Training Pillar

Bonfire Training Pillar

Online Customer Service Training for Teams & Individuals Alike In recent years, “online training” has become a significant buzzword—and for a good reason! With remote and hybrid work becoming the new normal, many businesses are looking for training to...
The Ins and Outs of Customer Service Training

The Ins and Outs of Customer Service Training

At Bonfire, our customer service training empowers teams to make every interaction a productive and successful one. In recent years, consumer expectations have gone way up—and customer service representatives must adapt to this call for competitive care. According...
Above The Line Customer Service Training

Above The Line Customer Service Training

What is the one thing that separates exceptional customer service from the average?  Speed? Assistance delivered with a smile? The answer is actually “none of the above.” At Bonfire Training, we know that what separates the good from the great is as simple as a line....